Warning: A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything.

A hard reset does not delete the current date and time. It does restore other settings to the factory default.

HotSync note: Some third-party applications change the way your handheld backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

1. On the back of your smartphone, use one hand to press the battery door release and use the other hand to slide the battery door downward to remove it from your smartphone. Hold the battery in place as you follow the next steps.
2. Hold down Power/End on the front of your smartphone.
3. While holding down Power/End, turn over your device so that you can see the back of it.
4. Still holding Power/End, use an unfolded paper clip or a similar small object, to gently press the RESET hole on the back.
   
5. You will see a palmOne logo and a progress bar. Keep holding Power/End through this screen.
   
6. When the circular Palm Powered logo appears, release Power/End.
   
7. A message will appear warning that you are about to erase all the data stored on your smartphone.
   
8. Press the UP button to complete the hard reset, erasing everything on your device.
9. Your smartphone will then take you through a series of screens to calibrate the digitizer and verify the time and date.