If you don't find what you are looking for in TaxCut's troubleshooting information, or you need more help, check our Online Customer Support services.
How do I know if my electronically filed return was accepted by the IRS?
The IRS processes each return it receives and assigns an acknowledgment status of either accepted or rejected. We receive these acknowledgments and make them available for you to receive.
If you have not received an acknowledgment, go to the Welcome to TaxCut screen and click the Check Status link next to your return in the Continue with a Saved Return list box. If your computer does not automatically connect to the Internet as needed, you should connect now. Once you are connected to the Internet, TaxCut will connect to our Electronic Filing Center to receive the acknowledgment.
Note: The IRS may take up to four days to acknowledge the return.
How many returns can I e-file?
You can file up to five federal returns electronically. You can file an unlimited number of paper returns.
How many state returns can I e-file with my federal return?
TaxCut allows you to e-file one state return with each federal return that you file.
TaxCut allows the e-filing of part-year resident or nonresident returns only for the states of California, Georgia, Kansas, Massachusetts, Missouri, New Jersey, New York, and North Carolina. Additionally, TaxCut allows the e-filing of part-year returns for Maryland.
I've already electronically filed my return, but I just noticed that it contains an error. What should I do?
The IRS has already started processing your return and your refund, if you're expecting one. In TaxCut, complete Form 1040X, Amended Individual Income Tax Return. See Opening a Form.
It's almost April 15th and my electronically filed return was rejected. I now need to submit my return on standard paper forms and I'm afraid I won't make the deadline. What should I do?
Write the following by hand at the top of paper Form 1040, 1040A or 1040EZ:
TIMELY FILED REJECTED ELECTRONIC RETURN
This should ensure that you won't be hit with a late filing penalty.
How do I get Technical Support for electronic filing?