If you don't find what you are looking for in TaxCut's troubleshooting information, or you need more help, check our Online Customer Support services.
How do I check for an update to TaxCut?
On the Welcome to TaxCut screen, periodically while you're completing your return, and before you file your return, TaxCut automatically prompts you to check for a software update.
To check for an update:
Select the Update TaxCut button when it is displayed, or go to the Tools menu, and select Update TaxCut.
TaxCut displays the Software Manager dialog box. if your computer doesn't automatically connect to the Internet as needed, connect now, and click Next.
Note: If TaxCut displays the Cannot Connect to the Server dialog box, check the following and then click Try Again:
Check to make sure you are connected to the internet.
Disable any firewall software that may be preventing connection.
If you connect via a proxy server, you may need to change your computer's proxy settings.
Once a successful connection is made, TaxCut checks to see which updates are available.
If updates are available, TaxCut lists which programs have updates (Federal, State, and/or Help) and the estimated download time. Simply click Next to begin the download process. TaxCut displays a progress bar as the update downloads to your computer.
If all your programs are up-to-date and no updates are available, TaxCut notifies you of any future releases planned for your Federal and/or State programs and the date of those releases. Click Finish to return to TaxCut.
Once an update download is finished, you will be prompted to install the updates.
I'm having problems obtaining an update using TaxCut's Software Manager. Are there other ways to get an update?
If you're having problems downloading an update using TaxCut's Software Manager and your system's Internet Options' proxy settings is set to "Use automatic configuration script", do the following:
Select Proxy Settings from the Tools menu.
Click the "Use System Automatic Proxy Configuration Script" radio button.
If you still can't download the TaxCut update after changing this setting, you can get the update directly from our Update Center.
Why can't I connect to the TaxCut Web site?
There could be several reasons for not being able to connect to the Internet site. Check these items and retry connecting.
Make sure you have an Internet service provider (such as America Online®), etc.)
Check your telephone connection. Are your phone jack and cord properly connected? Line noise or bad wiring may cause an unsuccessful connection.
Check your Internet browser (Internet Explorer®, Netscape Navigator®) connection settings.
If you've successfully connected to other Web sites in the past, try again at a later time. There could be a variety of other causes that are out of your control, such as your Internet service provider is down or the Internet is busy.
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I'm having problems installing the update I downloaded from your Web site. Where can I find help on this?
If you have a question about installing an update, check our Online Customer Support.