Copyright: A.09.40.3


Fax printout quality is poor

 Pages are faded, or colors are dull on fax printouts

 There are horizontal streaks on fax printouts

 Fax printouts seem blurry or fuzzy

 Ink is bleeding or smearing on fax

 Ink is not filling the text or graphics completely


Some of the pages of a fax I received are faded or blank

 Are you using the highest possible print quality?

Make sure you are using Normal or Best to print your PC fax.

 	Click here to learn about changing the print settings.

 Do the print cartridges need to be replaced?

Print a Self-Test Report to determine if there is a problem with the print cartridges. If there are gaps in the printout, try cleaning the print cartridges. If the problem persists, you may need to replace a print cartridge.

 	Click here for more information on printing a Self-Test Report.

Click here to learn how to clean the contacts.

 	Click here for information on replacing the print cartridges.

Click here to learn more about print cartridges.

See also

Onscreen Guide: Use the fax features


There are horizontal streaks or lines on my copies, scans, or faxes

 Is the paper feeding properly from the input tray?

If the paper is not feeding smoothly, the output may have streaks or blank areas. Make sure the input tray has enough paper, but is not overfilled.

 	Click here to learn how to load the paper correctly.

 Do the print cartridges have clogged nozzles?

If your printout has white streaks across it, the nozzles may be clogged. A Self-Test Report can help diagnose this problem. If you see problems with the printout, you may need to clean the print cartridges. If you still are having problems, you need to replace the print cartridges.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the nozzles.

 	Click here for information on replacing the print cartridges.


Fax printouts seem blurry or fuzzy

 Are you using the highest possible print quality?

Make sure you are using Normal or Best for your fax printout.

See also

Onscreen Guide: Use the fax features


Ink is bleeding or smearing

 Is there a problem with the print cartridges?

Print a Self-Test Report to determine if there is a problem with the print cartridges. If your printout has horizontal smears as if something had brushed against the wet ink, check for a build up of fibers on the underside of the print cartridges. If the problem persists, replace the print cartridges.

 	Click here for information on printing a Self-Test Report.

 	Click here to learn how to clean debris that causes smears.

 	Click here for information on replacing the print cartridges.

 What type of paper are you using?

Ink drying time varies depending on the type of paper you are using. Transparencies and higher-quality paper such as photo papers take longer to dry.

Make sure you have set the paper type correctly. This ensures adequate drying time for the type of paper or transparency.

Click here for general information about loading paper.

 Do you need additional assistance?

Click here to get further assistance.


Ink is not filling the text or graphics completely (fax)

 Are you using the highest possible print quality?

Make sure you are using Normal or Best for your printout.

 	Click here to learn about changing the print settings.

 Is there a problem with the print cartridges?

Print a Self-Test Report to determine if there is a problem with the print cartridges. If your printout has horizontal smears as if something had brushed against the wet ink and smeared it across the page, check for a build up of fibers on the underside of the print cartridges. If you are still having problems, you may need to replace the print cartridges.

 	Click here for information on printing a Self-Test Report.

 	Click here to learn how to clean debris that causes smears.

 	Click here to learn how to replace the print cartridges.

 Do you need additional assistance?

Click here for additional assistance.


View or print a Fax from the Fax Log

To view faxes sent from your PC, follow these steps:

1	In the Director, click Fax Log.

The Fax Log dialog box appears, with Pending Faxes tab visible.

2	Using the Pending Faxes or Sent tabs, locate and select a fax.

Choose one of these options:

 	To view a fax, click View Fax. The fax appears in the HP Image Editor.

 	To print a fax, click Print.

OR

To view a device Fax Log from the front panel of the HP OfficeJet, follow these steps:

1	Press Menu.

2	Press 3, and then 2.

3	Press ENTER.


Fax transmission is slow

 Does your fax contain a lot of graphics?

Complex faxes take longer to send because the data has to transfer over the phone line.

 Do you have a noisy phone line connection?

A noisy phone line connection may cause the fax transmission to be slow.

 Are you using a high resolution?

Use the standard resolution to achieve the fastest transmission.

 Are you faxing in color?

Color faxes require more data to be transmitted.

 Is something wrong with the receiving fax machine?

Check with the recipient. The receiving fax machine may have a problem.

See also

Onscreen Guide: Use the fax features


Faxes are received, but are not printing

 Are you out of paper or do you have a paper jam?

If the HP OfficeJet runs out of paper or if it is unable to print because of a paper jam, incoming faxes are stored in memory. If the memory becomes full, the HP OfficeJet stops answering calls. You need to print the faxes stored in memory before the HP OfficeJet can resume receiving faxes.

1	On the front panel of the HP OfficeJet, press the Menu button.

2	Press 7, and then press 4.

3	Press ENTER to reprint all faxes currently stored in memory.

 Was there an error?

In the Director, click Status. Check for any error messages.

See also

Onscreen Guide: Use the fax features


Faxes print out slanted

 Is the paper feeding properly from the input tray?

Check to make sure that the paper is sitting properly in the input tray. Slide the paper guides against the sides of the paper to ensure that it feeds straight through. Make sure the paper can move easily under the guides.

 	Click here to learn how to load paper.

 Was the fax sent correctly?

Check with the sender. The original document may not have been loaded correctly into the sending fax machine.


Faxes are missing from the PC Fax Log

 Was the HP OfficeJet disconnected from the PC?

The HP OfficeJet can store up to 30 fax entries while disconnected from the PC. If you send more than 30 faxes while disconnected from the PC, only the last 30 transactions are in the Fax Log once you reconnect.

 Has the HP OfficeJet lost the connection to the PC?

If the HP OfficeJet is not properly connected to the PC, communication errors can occur. In the Director, click Status. Check to see if any errors have been detected.

 	Click here for information on troubleshooting communication problems.

See also

Onscreen Guide: Use the fax features


HP OfficeJet does not answer in the number of rings I would like

 Have you selected the desired number of rings?

To select the desired number of rings, make sure Auto Answer is on. (Press the Auto Answer button to turn it on or off.) Using the HP OfficeJet front panel, follow these steps:

1	Press Menu.

2	Press 5, and then press 3.

3	After Answer on Ring appears, press · (>) to scroll to the desired number of rings.

4	Press ENTER.

 Do you have a telephone answering machine connected to your phone line?

If your HP OfficeJet is on the same phone line as an answering machine, you may need to change the number of rings to make it work correctly.

 Do you have a phone company voice mail or messaging service connected to your phone line?

The HP OfficeJet is not able to support a phone company's voice mail or messaging service. If you have one of these services, you may not be able to control whether the messaging service will pick up the line or whether the HP OfficeJet will try to receive a fax.

 Do you subscribe to a distinctive ring service?

If you subscribe to a distinctive ring service through your telephone company, check that the HP OfficeJet ring pattern is set correctly. If you do not subscribe to a distinctive ring service or do not have this service available in your area, make sure that the ring pattern is set to All Rings.

Follow these steps to select the ring pattern:

1	On the front panel, verify that AutoAnswer is enabled. (Push the button if it is off.)

2	In the Director, click Settings, and then choose Fax Settings.

The Fax Settings tab appears, with the Reporting tab visible.

3	Click the Answering tab.

4	In the Automatic Answering area, use Answer this Distinctive Ring Pattern to select an appropriate setting.

5	Click OK.

 Do you need additional assistance?

Click here to get further assistance.


I am connecting with another fax machine, but my PC fax does not send

 Have you run out of disk space on your hard drive?

If you are sending a PC fax, check to see that you have enough disk space on your hard drive. If your hard drive is full, delete or move unnecessary files.

 Do you have enough system memory?

You may be running low on system memory. If faxes from your PC quit during sending, you may not have enough system memory. Close other programs before you send a fax.

 Do you have a PC fax/modem?

The PC fax/modem may be interfering with the HP OfficeJet. Disable any PC fax/modem software and try to fax again.

 Did you have a noisy phone line connection?

If the failure was due to noise on the phone line, you may get a better connection when you try again. Try to send the fax again.

 Do you have extension phones on the same phone line as the HP OfficeJet?

Make sure that extension phones are not off the hook.

 Did you touch the HP OfficeJet while faxing?

Static discharge may cause an interruption in fax transmissions. Do not touch the HP OfficeJet while faxing.

 Do you need additional assistance?

Click here to get further assistance.


I am having problems connecting to another fax machine

 Did you dial the number correctly?

Check to see that the number you have entered is correct and that you have entered the number correctly. For example, you might need to dial a "9" prefix depending on your phone system.

 Is the HP OfficeJet connected to the phone system correctly?

Make sure the phone line is connected.

To test the connection, press one of the Start Fax buttons on the HP OfficeJet. If the HP OfficeJet is connected to the phone system correctly, you will hear a dial tone. Push the Cancel button to hang up.

 Is the telephone wall outlet working properly?

Try connecting a working telephone and phone cord into the wall outlet you are using for the HP OfficeJet. If the phone does not work, call your local phone company for service. If the phone does work, try reconnecting the HP OfficeJet to the telephone outlet using a different phone cord.

 Did you have a noisy phone line connection?

If the failure was due to noise on the phone line, you may be able to connect when you try again. Try to send the fax again.

 Do you have extension phones or other equipment on the same phone line as the HP OfficeJet?

Make sure that extension phones are not off the hook. Disconnect other phone equipment and try to fax again.

 Is something wrong with the receiving fax machine?

Check with the recipient. The receiving fax machine may have a problem.

 Are you using an ISDN (Integrated Services Digital Network) service?

The HP OfficeJet is a Group 3 fax machine. It is not designed for direct connection to an ISDN service. You can use the HP OfficeJet with an ISDN service by connecting it to an analog telephone port (“R-interface”) on an ISDN terminal adapter.

 Do you need additional assistance?

Click here to get further assistance.


I cannot receive a fax on my extension lines

 Is the auto answer set correctly?

Check the green light next to the Auto Answer button in the front panel. If the light is off, the HP OfficeJet will not automatically answer the phone when it rings. Press the Auto Answer button on the front panel to receive faxes when the HP OfficeJet is connected to an extension phone line.

 Is the HP OfficeJet connected to the phone system correctly?

Make sure the phone line is connected.

To test the connection, press one of the Start Fax buttons on the HP OfficeJet. If the HP OfficeJet is connected to the phone system correctly, you will hear a dial tone. Push the Cancel button to hang up.

 Is the telephone wall outlet working properly?

Try connecting a working telephone and phone cord into the wall outlet you are using for the HP OfficeJet. If the phone does not work, call your local phone company for service. If the phone does work, try reconnecting the HP OfficeJet to the telephone outlet using a different phone cord.

 Do you have a telephone answering machine on the same phone line?

If your HP OfficeJet is on the same phone line as an answering machine, you may need to change the number of rings.

 Do you need additional assistance?

Click here to get further assistance.

See also

Onscreen Guide: Use the fax features


Incoming calls are not being answered

 Is the Auto Answer function turned on?

Check to make sure that the light next to the Auto Answer button on the front panel is on. If this function is turned off, the HP OfficeJet does not automatically answer calls. Press the Auto Answer button to turn it off or on.

 Is the HP OfficeJet connected to the phone system correctly?

Make sure the phone line is connected.

To test the connection, press one of the Start Fax buttons on the HP OfficeJet. If the HP OfficeJet is connected to the phone system correctly, you will hear a dial tone. Push the Cancel button to hang up.

 Is the telephone wall outlet working properly?

Try connecting a working telephone and phone cord into the wall outlet you are using for the HP OfficeJet. If the phone does not work, call your local phone company for service. If the phone does work, try reconnecting the HP OfficeJet to the telephone outlet using a different phone cord.

 Do you subscribe to a distinctive ring service?

If you subscribe to a distinctive ring service through your telephone company, check that the HP OfficeJet ring pattern is set correctly. If you do not subscribe to a distinctive ring service or do not have this service available in your area, make sure that the HP OfficeJet Ring Pattern is set to All Rings.

Follow these steps to select the ring pattern:

1	On the front panel, verify that AutoAnswer is enabled. (Push the button if it is off.)

2	In the Director, click Settings, and then choose Fax Settings.

The Fax Settings tab appears, with the Reporting tab visible.

3	Click the Answering tab.

4	In the Automatic Answering area, use Answer this Distinctive Ring Pattern to select an appropriate setting.

5	Click OK.

 Do you have an answering machine on the same phone line?

If your HP OfficeJet is on the same phone line as an answering machine, you may need to change the number of rings. If you want the HP OfficeJet to answer before the answering machine, reduce the number of rings.

 Do you have a PC fax/modem on the same line as the HP OfficeJet?

The PC fax/modem may be answering incoming calls. Disable any PC fax/modem software and try again.

 Has the HP OfficeJet lost the connection to the PC?

If it is not properly connected to the PC, the HP OfficeJet cannot communicate with the PC.

 	Click here for information on troubleshooting communication problems.

 Are you using an ISDN (Integrated Services Digital Network) service?

The HP OfficeJet is a Group 3 fax machine. It is not designed for direct connection to an ISDN service. You can use the HP OfficeJet with an ISDN service by connecting it to an analog telephone port (“R-interface”) on an ISDN terminal adapter.

 Do you need additional assistance?

Click here to get further assistance.

See also

Onscreen Guide: Use the fax features


Nothing happens when I try to fax

Are you using the HP OfficeJet as a standalone fax machine, or are you using a PC to send a fax?

 	Click here if you are using the HP OfficeJet as a standalone fax machine.

 	Click here if you are using the PC to send a fax.


Pages of a fax I received are missing

 Do you have paper in the input tray?

Check to make sure there is paper in the input tray.

 Was the fax sent correctly?

Check with the sender to find out how many pages were sent. The sending fax machine may have failed to feed each page of the original.


Pages of a fax I sent are missing

 Did each page of your original get picked up from the automatic document feeder (ADF)?

Sometimes pages are missing because two or more pages of your original fed into the ADF at the same time. Try resending the fax and make sure each page feeds separately.

 Did you check the PC Fax Log?

If fax you sent was blank, spotty, or otherwise unreadable, you can use the PC Fax Log to view the fax. Note that you will not be able to view paper faxes. If the fax looks okay, the problem may be either the receiving fax machine or the phone line connection.

 	Click here to learn how to use the PC Fax Log to view faxes.

 Is there a problem with the receiving fax machine?

Check with the recipient. There may be a problem with the receiving fax machine.


Parts of a fax I received are cut off

 Was the fax sent correctly?

Check with the sender. The original may not have been loaded correctly into the sending fax machine.

 Have you selected "Reduce Faxes Automatically to Loaded Paper Size"?

This option reduces the size of incoming faxes up to 50%. If you are receiving a legal-size fax, it is reduced to fit on letter-sized paper.

1	In the Director, click Settings, and then choose Fax Settings.

The Fax Settings dialog box appears, with the Report tab visible.

2	Click the Receiving tab, and select Reduce Faxes Automatically to Loaded Paper Size.

3	Click OK.

 Are the paper guides positioned correctly?

Remove the paper, and then move the left paper guide all the way to the left. Insert the paper and move the front paper guide to the correct position for the paper you are using, and then move the left paper guide to the edge of the paper.

 	Click here for information on loading paper.


Parts of a fax I sent are cut off

 Does the fax look correct in the Fax Log?

If you sent a fax that was blank, spotty, or unreadable, you can use the PC Fax Log to view the fax (This only works for faxes sent using the Director).

 	Click here to learn how to use the PC Fax Log to view faxes.

If the fax is correct in the PC Fax Log, there could be a problem with the receiving fax machine or phone line.

 Are you sending a PC fax?

Check the margin settings in the program you used to create the original. The HP OfficeJet uses the margins set in your program (usually in the Page Setup dialog box) as long as they exceed the minimum margins. Use print preview (if your program has this feature) to make sure the entire document is visible before faxing.

Click here for information on margins.

 Are you sending a fax larger than letter size?

Some fax machines cannot accept faxes larger than letter size. Make sure the receiving fax machine can accept the page size you are using.


Reading the Fax Log

You can use this table to help you interpret the different codes that appear on the Fax Log. If you encounter the same error repeatedly, try turning off error correction mode (ECM). The following table shows the codes specific to ECM.

Click here for more information about faxing.

Error Code	Error Definition
223 ECM 224	One or more received pages may not be readable.
225-231	There is a feature incompatibility with the sending fax machine.
232-234 235-236 ECM 237	The telephone connection was lost.
238 239-241 ECM	The sending fax machine sent an unexpected communication.
242	The remote fax machine is attempting to receive instead of send.
243-244 245-246 ECM	The sending fax machine prematurely ended the session.
247-248 249-251 ECM	There was a communication error with the sending fax machine.
252	Telephone line conditions were too poor to receive a fax.
253	The sending fax machine attempted to use an unsupported page width.
281 282 ECM 283-284 285 ECM 286	The telephone connection was lost.
290	There was a communication error with the sending fax machine.
291	The received fax could not be stored.
314-320	There is a feature incompatibility with the receiving fax machine.
321	There was a communication error with the receiving fax machine.
322-324	Telephone line conditions were too poor to send a fax.
325-328 ECM 329-331	The receiving fax indicated one or more pages may not be readable.
332-337 338-342 ECM 343	The receiving fax machine sent an unexpected communication.
344-348 349-353 ECM 354-355	The telephone connection was lost.
356-361 362-366 ECM	The receiving fax machine prematurely ended the session.
367-372 373- 377ECM 378-380	There was a communication error with the receiving fax machine.
381	The telephone connection was lost.
382	The receiving fax machine stopped accepting pages.
383	The telephone connection was lost.
390 391	There was a communication error with the receiving fax machine.


The fax I sent was blank when it was received

 Did you check the PC Fax Log?

If you sent a fax that was blank, spotty, or unreadable, you can use the PC Fax Log to view the fax.

 	Click here to learn how to use the PC Fax Log to view received faxes.

 Did you place your original print-side down?

You must place the original print-side down on the glass or in the automatic document feeder (ADF).

 Do you have the contrast turned too light?

If an image or portion of an image is very faint, it may not fax if the contrast setting is too light. Follow these steps to change the contrast:

1	In the Director, click Settings, and then choose Fax Settings.

The Fax Settings dialog box appears, with the Reporting tab visible.

2	Click the Paper Fax Quality tab.

3	In the Contrast area, move the indicator to the right to make the image darker.

4	Click OK.

 Did an error occur while you were faxing?

In the Director, click Status. Check for any error messages.


Troubleshooting-Receiving a fax

Incoming calls are not being answered by the HP OfficeJet

 	I cannot receive faxes from some fax machines

 	Faxes are received but are not printing

 	I cannot receive a fax from my extension lines

Something is wrong with the way the fax looks

 	The HP OfficeJet does not answer incoming calls in the correct number of rings


Troubleshooting-Sending a fax

 	Trouble connecting to another fax machine

I can connect to another fax machine, but my PC fax does not get sent or quits during sending

Pages of a fax I sent are missing


Nothing happens when I try to fax using the HP OfficeJet as a standalone fax

 Is the HP OfficeJet on?

Look on the HP OfficeJet display. If the display is blank (and there are no green lights on the front panel), the HP OfficeJet is off. Turn the HP OfficeJet on and make sure it is plugged into a power outlet.

 Is the HP OfficeJet connected to the phone system correctly?

Check that the phone cord is firmly connected to the port on the phone/fax line connector.

 Is the telephone wall outlet working properly?

Try connecting a working telephone and phone cord into the wall outlet you are using for the HP OfficeJet. If the phone does not work, call your local phone company for service. If the phone does work, try reconnecting the HP OfficeJet to the telephone outlet using a different phone cord.

 Is your original fully inserted into the ADF?

When you place your original into the ADF, the display on the HP OfficeJet reads “Original Loaded.” If it does not, remove your document and re-insert it into the feeder. Be sure to fully insert the document into the ADF.

 Is there a paper jam?

 	Click here to learn about paper jams.

 Are you using an ISDN (Integrated Services Digital Network) service?

The HP OfficeJet is a Group 3 fax machine. It is not designed for direct connection to an ISDN service. You can use the HP OfficeJet with an ISDN service by connecting it to an analog telephone port (also called an "R-interface") on an ISDN terminal adapter.


Nothing happens when I try to fax using the PC

 Is the HP OfficeJet on?

Look on the HP OfficeJet display. If the display is blank (and there are no green lights on the front panel), the HP OfficeJet is off. Turn the HP OfficeJet on and make sure it is plugged into a power outlet.

 Is the HP OfficeJet selected as the default printer?

If you are faxing a PC document, check to make sure your HP OfficeJet is selected as the printer in your program.

 Is the HP OfficeJet connected to the phone system correctly?

Check that the phone cord is firmly connected to the port on the phone/fax line connector.

 Is the telephone wall outlet working properly?

Try connecting a working telephone and phone cord into the wall outlet you are using for the HP OfficeJet. If the phone does not work, call your local phone company for service. If the phone does work, try reconnecting the HP OfficeJet to the telephone outlet using a different phone cord.

 Is the cable connection good?

If the HP OfficeJet is not properly connected to the PC, communication errors can occur. Make sure the printer cable is securely connected at both ends. If a connection is loose, tighten it.

 	Click here for information on troubleshooting communication problems.

 Are you using an ISDN (Integrated Services Digital Network) service?

The HP OfficeJet is a Group 3 fax machine. It is not designed for direct connection to an ISDN service. You can use the HP OfficeJet with an ISDN service by connecting it to an analog telephone port (also called an "R-interface") on an ISDN terminal adapter.


Fax/phone line connector needs reconfiguration

Turn the HP OfficeJet off and on again to reconfigure the fax/phone line connector.


HP OfficeJet memory full

 Are you out of paper?

If the HP OfficeJet runs out of paper, incoming faxes are stored in memory. If the memory becomes full, the HP OfficeJet stops answering calls. You need to print the faxes stored in memory before the HP OfficeJet can start receiving faxes again. To print the faxes stored in memory, load paper and press ENTER on the HP OfficeJet's front panel.

 	Click here for instructions on loading paper.

 Do you have a paper jam?

Clear the paper jam, and then press ENTER on the HP OfficeJet front panel.

 	Click here for instructions on how to clear a paper jam.


Two-way communication lost

 Is your HP OfficeJet on?

Look on the HP OfficeJet display. If the display is blank (or there are no green lights visible on the front panel), press the ON button. Also, make sure the unit is plugged in to a power outlet.

 Is your HP OfficeJet connected to your PC?

If the HP OfficeJet is not properly connected to the PC, communication errors can occur. Make sure the cable is securely connected at both ends.

If you are using a parallel cable, make sure it is IEEE Standard 1284 A-C compliant. If you have a USB port, you can use a high-speed (12Mbps) USB cable.

 	Click here for more information on troubleshooting communications.

 Is your HP OfficeJet connected to a parallel port that is being shared with another device?

The HP OfficeJet is in continuous communication with the PC to provide performance status and perform tasks. If interference is present on the line, the connection between the HP OfficeJet and the PC will be lost.

To alleviate this problem, you can do one of the following:

 	Make sure there is no other device connected to the same port.

 	Install another parallel port in your PC that is dedicated to HP OfficeJet.

While it is not recommended that you share a parallel port between the HP OfficeJet and another device, following these steps before disconnecting the HP OfficeJet:

1	Complete all print PC fax, and scan activities.

2	Close the HP OfficeJet software.

3	Disconnect the HP OfficeJet.

4	Plug in the other device according to the manufacturer's instructions.

5	When finished, unplug the other device.

6	Plug the HP OfficeJet back into the parallel port.

7	Start the Director.

See also

Onscreen Guide: Maintain the unit


Communication test failed

First, make sure that the HP OfficeJet is turned on (look for a green light in the quality area), and then try the following:

Make sure the cable is firmly connected to the HP OfficeJet and the PC.

If you are using a switch box, make sure it is set to the correct device.

 	Click here for information on troubleshooting communication problems.


Print cartridge low or out of ink

The black print cartridge is low on or out of ink. Remove the used cartridge and replace it with a new one. If you expect to receive and print faxes, replace the cartridge before the output degrades, or temporarily route faxes to your PC, and then print them later.

 	Click here for instructions on how to replace a print cartridge.


Print cartridge error

The HP OfficeJet does not support this type of cartridge and cannot print with it. For information on the correct type of print cartridge and how to purchase one, you can go to the Web site: http:\\www.hp.com\go\all-in-one for details or read the Technical Information chapter of the Onscreen Guide.

 	Click here for instructions on replacing print cartridges.

If you continue to receive this error, your print cartridge is probably defective. If this is a new print cartridge, return your it in the original packaging to the store where it was purchased.

Replace the print cartridge. Do not use the defective cartridge

See also

Onscreen Guide: Maintain the unit

Onscreen Guide Technical Information


Print cartridge missing
Print cartridge is missing or incorrect cartridge is installed

 Is the print cartridge installed correctly?

One or both of the print cartridges is not installed or is installed incorrectly. Remove and reinsert the cartridges, making sure to snap them into their holders.

 	Click here for instructions on how to replace a print cartridge.

 Did you remove the protective tape from the print cartridge?

Carefully remove the green tape from the print cartridge.


Need print cartridge alignment

If you have installed new print cartridges, you must align the print cartridges to ensure excellent print quality. After you insert a new cartridge, press ENTER on the front panel.


Cannot load paper from the input tray

If the HP OfficeJet has run out of paper, or there are only few sheets remaining, load more paper in the input tray. If you have paper in the input tray, remove it, tap the stack against an even surface, and then reload it. To continue your job, press the ENTER on the HP OfficeJet front panel.

 	Click here for instructions on loading paper.


Cannot load document from the ADF
Cannot load document from the automatic document feeder (ADF)

Remove the document. Make sure you do not have any staples, paper clips, or bent edges, and then reload it in the ADF. Make sure that you are using a recommended paper type. Restart the job. If you are sending a fax, you do not need to resend the pages faxed before the error occurred.

 	Click here for paper loading information.

See also

Onscreen Guide: Use the print features


Paper size error

The paper size your are using is not compatible with the HP OfficeJet.

 	Click here to learn how to select the correct paper size for your project.


Paper mismatch

The print setting for the print job does not match the paper loaded in the HP OfficeJet. To correct this, either change the setting or load the appropriate paper.

 	Click here to learn how to change the print setting for your project.

See also

Onscreen Guide: Use the print features


The print carriage is stalled

 Is the HP OfficeJet on?

Look on the HP OfficeJet display (or check for green lights on the front panel). If the display is blank, the HP OfficeJet is turned off. Check the connections.

 Are you using the HP OfficeJet for the first time?

Make sure that you have removed all packing materials from the HP OfficeJet.

 Are you using the print cartridge for the first time?

Make sure that you have removed the protective tape from the nozzles on both print cartridges.

 Do you have a paper jam?

Open the top cover and check for any paper that has crumpled and jammed inside.

 	Click here to learn about clearing paper jams.

 Do the print cartridges need to be cleaned?

 	Click here to learn how to clean the print cartridges.

 Did you try to add paper to the input tray while printing?

Remove the paper, turn off the HP OfficeJet and unplug the power cable from the back of the HP OfficeJet. Wait a few seconds, plug in the power cable and turn the HP OfficeJet on.

See also

Onscreen Guide: Maintain the unit

Onscreen Guide: Get help


Paper jams

Follow these steps to clear a paper jam:

If the paper has jammed where it enters the HP OfficeJet, take the edge of the paper and gently pull the paper out the front of the unit.

If the paper has crumpled and jammed in the back of the HP OfficeJet, unlock and remove the back door. If you have a HP two-sided printing accessory, remove it first. Gently pull the paper out of the rollers. Replace and lock the back door.

If the paper has jammed where it exits the HP OfficeJet, grasp the leading edge of the paper and pull the paper out through the output tray.

Note:	If you turned the HP OfficeJet off before clearing the paper jam, turn it back on, and then restart your printing or copying job.

Tips to avoid paper jams

 	Make sure the input tray is not overfilled. The input tray capacity varies depending on the type of paper you are using.

 	Check that the input tray is in place.

 	Do not add paper to the input tray while the HP OfficeJet is printing.

 	Use recommend paper types.

Click here for more information on paper types.

 	Do not let paper stack up in the output tray. The paper type and the amount of ink used affect the output tray’s capacity.

Click here for more information technical specifications.

See also

Onscreen Guide: Maintain the unit


Ink is drying

If you are printing transparencies or other media requiring a longer than normal drying time, leave the media in the output tray until the message disappears.

If necessary, carefully remove the printed media. Hold them from the underside or the edges, and then place them on a flat surface to dry.


Out of paper

 Do you have paper in the input tray?

Load paper for your print job. Make sure there is only one type of paper in the input tray

 	Click here for instructions on loading paper.

 Is the back door off?

If you have removed the back door to clear a paper jam, replace it.

 	Click here for instructions on clearing a paper jam.

 Are you printing a banner?

Make sure the paper is in the correct position. You must raise the output tray above the catch on the right side.

See also

Onscreen Guide: Use the print features


Wrong paper width

 Are you faxing or copying?

Faxing and copying require letter-, legal-, or A4-size paper.

 Are you printing?

The print setting chosen for the print job does not match the paper loaded in the HP OfficeJet. To correct this, either change the setting or load the appropriate paper size in the HP OfficeJet.

 	Click here for instructions on loading paper.

 	Click here for instructions on changing print settings.


Paper jam or misfeed in the scan path

The document being scanned, copied, or faxed is jammed in the HP OfficeJet.

 	Click here for more instructions on clearing a paper jam.


Paper is too narrow

The paper you have loaded for printing is not the correct size.

When making a copy, you must have letter- or A4-sized paper loaded in the input tray.

 	Click here for information on paper types.


Firmware revision mismatch

The revision number of the HP OfficeJet firmware does not match that of the software. Call HP for instructions.

Click here for information on getting help from HP.


HP OfficeJet is in factory mode

The settings on your HP OfficeJet are not correct. Call HP for instructions.

  	Click here for information on getting help from HP.


HP OfficeJet is initializing

Please wait while the HP OfficeJet starts up.


HP OfficeJet not found

The HP OfficeJet software did not find a connected HP OfficeJet. Make sure that your HP OfficeJet is properly connected to your PC and that it is turned on.

 	Click here for information on troubleshooting communication problems.


Scan failed

The HP OfficeJet is busy or an unknown cause has interrupted your scan. Turn off and turn on the HP OfficeJet, restart your PC, and then try to scan again.


The cover page is blank or missing information

 Are you using the right file format?

Cover pages use the .cvr file extension. If your file is different, it may not be recognized as a cover page. Cover pages are located in C:\Program Files\Hewlett-Packard\HP OfficeJet G Series\Coverpgs unless you specified a different directory.

 Have your files been corrupted?

If your cover page files have been corrupted you may need to restore them from a backup.

See also

Onscreen Guide: Use the fax features

Onscreen Guide: Get help


Error reading or writing file

The HP OfficeJet software could not open or save the file. Check to see if you have the right folder and file name.


Invalid filename

The file name you entered is invalid. Make sure that you are not using any symbols.


File format not supported

The HP OfficeJet software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates a supported file type, the file may be corrupted.

 	Click here for a list of supported file formats.

See also

Onscreen Guide: Use the scan features


Supported file types for the HP OfficeJet

The HP OfficeJet software recognizes the following file formats: BMP, DCX, FPX, GIF, JPEG, PCD, PCX, and TIF.

PCD: Can be opened, but not saved in this format.

FPX: FlashPix is a multi-resolution file format.


Viewing operation interrupted

The viewing operation was interrupted while in progress.


Cannot crop

 Do you have enough program memory?

The HP OfficeJet software cannot crop your image. This is usually due to a problem with memory.

 	Click here to see ways to clear program memory.

 Do you have enough hard disk space?

Check to see how much disk space you have. You need at least 50 MB free on your C drive for scanning.

 	Click here to see ways to clear your hard drive.


Broadcast fax failure

 Did you enter the correct number?

Check the number you are entering, and then try to send the fax again.

 Did you check the PC Fax Log?

Check the PC Fax Log to find out more about the failure. The PC Fax Log contains error codes for many common fax transmission errors.

 	Click here to learn how to see the PC Fax Log.

 	Click here to learn about error codes.

See also

Onscreen Guide: Use the fax features


Fax receive failure

The HP OfficeJet could not receive a fax.

See also

Onscreen Guide: Use the fax features


Fax send failure

 Did you check the connection and the PC Fax Log?

The HP OfficeJet could not send a fax. Check to be sure the phone line is connected to the back of the HP OfficeJet and to the telephone wall jack. If this is not the problem, check the PC Fax Log to find out more about the failure. The PC Fax Log contains error codes for many common fax transmission errors.

 	Click here to learn how to see the Fax Log.

 Do you have enough system memory?

Your PC may be running low on system memory. If faxes from your PC quit during transmission, you may have too many programs open. Close down open programs before sending a fax.

 Do you have a communication problem?

 	Click here for more information on troubleshooting communication problems.


No data file

The Director cannot find the file associated with this fax. The file may have been deleted from the PC Fax Log.


Delete Fax Log entry/data file

You can delete the fax data file, leaving the entry in the PC Fax Log. If you do this, you won’t be able to view the fax, but the fax status information remains on file in the PC Fax Log.

See also

Onscreen Guide: Use the fax features


Delete Fax Log entry

When you delete an entry from the PC Fax Log, the fax status information no longer displays. However, the fax information will appear on the device Fax Log.

See also

Onscreen Guide: Use the fax features


Duplicate member

You have tried to add a name to a group, but the name is already part of the group. You cannot include the same name twice. If you have two people with the same name, add an identifier to one name (Smith-1 for example), or use a different title for one.


Invalid speed dial number

You have entered a speed dial code that is not supported on your HP OfficeJet.

See also

Onscreen Guide: Use the fax features


Duplicate group name

You have entered a group name that is already in use. Choose a different name for the group or add a number.


Out of disk space

 Are you using special copying or printing features?

Some copying and printing features require extra disk space. Try printing only one copy at a time. Turn the Last Page Prints First feature off.

 	Click here for instructions on changing print settings.

 Have your tried closing programs?

 Click here for a instructions on closing programs.


File not found

The HP OfficeJet software cannot open the file. Check to make sure you entered the correct filename.


Change print settings

 	To change the print settings for all jobs, follow this step:

In the Director, click Settings, and then choose Print Settings.

 	To change print settings for a project, use the page setup feature in the program you are using.


Director does not appear

 Do you have the Director turned off?

If the Director is turned off, it will not appear when you load a document. On the Windows desktop, double-click the HP OfficeJet icon, and then click Settings. Click the Software tab, and then click in the Display HP OfficeJet Director when a document is loaded check box.

 Is the HP OfficeJet software active?

When the software is active, the HP OfficeJet icon is visible in the status tray area of the task bar. If the software is not active, double-click the desktop icon to start the software manually.

 Is the HP OfficeJet software installed correctly on your PC?

If the HP OfficeJet software has become corrupted, you may need to uninstall, and then install the HP OfficeJet software again. Get the HP OfficeJet Installation CD, and refer to the setup poster.


Check the HP OfficeJet Status dialog box

In the Director, click Status. A dialog box appears that tells you what the HP OfficeJet is currently working on.

 Is the HP OfficeJet busy?

If the HP OfficeJet is working on a different task, you must wait until it completes that task.

 Is there an error?

If the status window displays an unfamiliar message, there may be an error you can easily fix.

 	Click here to see a list of error messages.

 Is the HP OfficeJet ready?

Check to see if the connection is working. Load a document in the ADF or place on the glass. The Status dialog box should read “Original loaded”. If nothing happens, your HP OfficeJet may have become disconnected from your PC.

 	Click here information on troubleshooting communication problems.


Troubleshooting print cartridge problems

Clean the print-cartridge using the HP OfficeJet

Use this feature when the Self-Test Report shows streaking or white lines through any of the colored bars. Do not clean the cartridges unless needed. This wastes ink and shortens the life of the cartridge.

1	In the Director, click Settings, and then choose Maintenance.

2	Click Clean Print Cartridges.

3	Click Close.

A page prints to confirm cleaning. Recycle or discard this page.

Manually clean the contacts

If the status message keeps asking you to replace the cartridge after you already have, the contacts may need to be cleaned.

Make sure you have the following materials available:

 	Cotton swabs or any soft material that will not come apart or leave fibers (for example, a scrap piece of clean cotton cloth).

  	 Distilled, filtered, or bottled water (Tap water may contain contaminants that can damage the print cartridges).

Caution:  Be careful not to get ink on your hands or clothing.

1	Turn the HP OfficeJet on and open the door. The print cartridges move to the center.

2	After the print cartridges have moved to the center, unplug the power cord from the back of the HP OfficeJet.

3	Clean the black print cartridge:

 	Remove the black cartridge from the holder.

 	Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.

 	Grasp the black print cartridge by sides or top.

Clean the contacts.

 	Place the black print cartridge back into the holder.

4	Clean the color print cartridge:

5	Repeat step 3 to clean the color print cartridge. Use a clean, moistened cotton swab to avoid any contamination.

6	Close the door.

7	Plug in the HP OfficeJet.


HP Two-Sided Printing Accessory missing

The HP Two-Sided Printing Accessory has been removed. To proceed with two-sided printing, try the following:

 	Install the HP Automatic Two-Sided Printing Accessory. If it is already installed, remove it, and then install it again. If this does not solve the problem, the printing accessory may not be operating correctly. Call HP for further details.

Click here for information on getting help.

 	Select Book or Tablet under Two-Sided Printing. This procedure is not automatic and requires that you manually insert the stack of paper into the input tray after the first side has been printed. Follow the onscreen instructions to insert the paper.

 	Click here for information on how to change print settings.


Envelopes do not advance

 Is the envelope too thin or too thick?

Minimum paper weight for the HP OfficeJet is 20 lb.; maximum paper weight is 30 lb. Certain envelopes, such as airmail envelopes, may be too thin to advance properly. Certain card envelopes may be too thick to advance properly.

Tip:  You can insert up to ten envelopes in the paper tray. To print on one envelope, use the envelope slot located in the document tray. Note that 1/2 fold envelopes do not fit into the envelope slot.

 	Click here to learn more about paper types the HP OfficeJet can support.

 Is the envelope positioned correctly?


HP OfficeJet will not turn on

 Did you check the connection to the HP OfficeJet?

 	Make sure the power cord is firmly connected to both the HP OfficeJet and the power supply box. Plug the power cord into a grounded power outlet, surge protector, or power strip.

 	If you are using a power strip, make sure the power strip is on. Or, try plugging the HP OfficeJet directly into the power outlet.

 	Test the power outlet to make sure it is working.

 	If you have plugged the HP OfficeJet into a switched outlet, make sure the switch is on.

Warning:

If the HP OfficeJet still does not turn on, it may have a mechanical failure. Unplug the HP OfficeJet from the power outlet and contact HP.

 Did you press the ON button too quickly?

The HP OfficeJet may not respond if you press the ON button too quickly. Press the ON button slowly.

 Do you need additional assistance?

Click here for information on contacting HP.


Improper power off

The last time HP OfficeJet was used, it was not turned off properly.

Use the ON button located on the front panel of the HP OfficeJet. If HP OfficeJet is turned off from a power-strip switch, the print carriage does not return to the correct position, which dries out the print cartridges.


The Director does not appear when a document is loaded

If the Director is turned off, it does not appear when you load a document.

1	To turn it on, on the Windows desktop, double-click the HP OfficeJet icon, and then click Settings.

2	Click the Software tab, and then click the Display Director when a document is loaded check box.


Mechanism error

 Did you remove the protective tape from the print cartridges?

Check each cartridge, and remove the tape if it is still covering the ink nozzle.

 Did you leave the latches open?

Open the print-cartridge access door. Lower the latches over the cartridges, and then turn the power off and on.

 Do you have a paper jam?

Clear the paper jam. Turn HP OfficeJet off and then on again.

 	Click here for information on removing paper jams.

 Is the print carriage blocked?

Remove any objects that are blocking the print carriage, and then turn the HP OfficeJet off and on.


More information on paper

Your HP OfficeJet is designed to work well on most paper types. Test a variety of paper types before buying large quantities. Find a paper type that works well and is easy to purchase. HP Premium Papers are designed for the best quality results.

 	Paper that is too thin, slick, or "stretches" easily can feed incorrectly through the paper path.

 	Paper that is heavily textured can cause graphics or text to not fill properly.

 	To ensure that paper feeds properly, always use only one type of paper at a time in the input tray.

 	Try printing the same document on a type of paper that has previously worked well.

Tip:	In addition to paper type, the condition of your print cartridges has a strong effect on the quality of printouts.

 	Click here for information on print cartridges.


More information on print cartridges

The print cartridges have microscopic nozzles that can clog when exposed to the air for more than a few minutes. The HP OfficeJet is designed to prevent nozzles from drying out under normal use. Be sure to turn the HP OfficeJet off from the front panel, and not from a power strip.

A print cartridge that is not used for a long time can also clog. This causes a noticeable decrease in print quality. To unclog the nozzles, clean the print cartridges.

CAUTION:	Do not clean the print cartridges unnecessarily.

 	Click here to learn how to clean the print cartridges.


Create a Self-Test Report for troubleshooting

If you suspect problems with the print cartridges, generate a Self-Test Report to see if you can further diagnose the problem.

To print a Self-Test Report from your front panel, follow these steps:

1	Press Menu until Print Report appears, and then press ENTER.

2	Press Menu until Self-Test Report appears, and then press ENTER.

A report should print. (Make sure you have paper loaded.)

Your page should look like this.

Make sure the black bar is filled.

Check the color bars for streaks or missing colors. Make sure CYAN, MAGENTA, YELLOW, VIOLET, GREEN, and RED print.

If colors are missing or streaked, you need to clean or replace the print cartridges.


Use a Test Page for troubleshooting

If you are having problems printing, you can print a test page to determine if the problem is with the HP OfficeJet or your program.

1	In the Director, click Settings, and then choose Maintenance.

2	Click Print test page.

3	After you are finished, click Close.

If the test page prints okay, then the problem is with your program. If the test page does not print, you check the communication.

 	Click here for information on troubleshooting communication problems.


Paper does not get picked up from the input tray

If the HP OfficeJet is out of paper, or has only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove it, tap the stack against an even surface, and reload it. To continue your job, press the ENTER on the HP OfficeJet's front panel.

 	Click here for instructions on loading paper.


Remove original from the glass and then press ENTER
Remove original from the glass, and then press ENTER

You left an original on the glass. You must remove it before continuing.


Several pages advance at the same time

 Is the paper loaded correctly in the input tray?

 	Make sure the paper tray is not overfilled. The paper must fit comfortably within the guides. Make sure the guides do not inhibit how the paper moves.

 	Reinsert the paper. Remove the stack of paper, and then tap the stack on a hard, even surface. Fan the stack, then replace the stack in the input tray, and then push it back into place.

 	Click here to learn how to load paper into your HP OfficeJet.

 Have you loaded too much paper?

The paper must fit comfortably within the guides. Overfilling the input tray causes paper jams or other paper advance problems.

 Do you need additional assistance?

Click here to get further assistance.


The date or time on the keypad display is wrong

 Has the HP OfficeJet been disconnected from power?

When you turn the HP OfficeJet off, it saves the date and time setting as long as it is plugged into a power supply. Without power, the HP OfficeJet the date and time is saved for a maximum of three days.

To reset the date and time:

1	From the front panel, press Menu until Basic Fax Setup appears, and then press ENTER.

2	Press 1.

3	Press ENTER to confirm the date or edit using the keypad.

4	Press ENTER to confirm the time or edit using the keypad.

 Do you need additional assistance?

Click here to get further assistance.


The HP OfficeJet does not respond to commands from my PC

Your HP OfficeJet software uses two-way communication so that your PC can monitor the HP OfficeJet's status and to provide quick recovery from problems with printing, faxing, scanning, and copying.

 	Click here for information on troubleshooting communication problems.


The HP OfficeJet is busy

If the HP OfficeJet is in the process of making a copy, printing a page, scanning a document, or sending/receiving a fax, you need to wait until the process is complete.


The HP OfficeJet interferes with my modem

If you want to use your modem to receive data, set the HP OfficeJet to Manual Answer.

Press the Auto Answer button on the front panel to turn it off. (A light appears next to the button when it is on.)


Troubleshooting communication problems

 	Check the parallel cable. Use the parallel cable that came with the unit or purchase a USB cable. (Do not use both cables at the same time.) If you are using a different parallel cable, make sure that it is IEEE 1284 A-C compliant.

Check the USB cable. If you are using a high-speed (12Mbps) USB cable with Windows 98 or 2000, verify that the cable does not exceed five meters in length and that the PC is USB-ready. For more information, refer to your PC’s documentation.

 	Check the connection. Verify that the cable is securely connected to your HP OfficeJet and directly connected to a port on your PC. After the cable is connected properly, turn your HP OfficeJet off and then on again.

 	Check your switch box. If you are using a switch box, it may not sufficiently support two-way communication. Try connecting the HP OfficeJet directly to your PC without the switch box.

 	Check other devices. If there is any other device (such as a Zip Drive) connected between the HP OfficeJet and your PC, disconnect that device and connect the HP OfficeJet directly to the PC.

 	Check for other printers or scanners. You may need to remove older products from your PC.

  Click here for information on conflicting devices.

After you check the connections, try restarting your PC.

If necessary, remove, and then install the HP OfficeJet software again.

For additional information, try the Web site:

www.officejetsupport.com


Replace a print cartridge

1	Turn on the unit.

2	Open the door and raise it up until it locks into place.

The print carriage moves to the middle of the access area.

3	Raise the latch on the print cartridge and remove the old cartridge.

4	Remove the packaging from the new print cartridge. Gently remove the green pull tab and the blue tape. Be careful not to touch the gold-colored contacts.

5	Push the cartridge firmly into the slot.

6	Lower the latch down until it locks firmly into place.

Repeat steps 2-6 if replacing both cartridges.

7	Close the door.

8	Press ENTER to align the cartridges.


HP JetDirect configuration problems

After your HP JetDirect Print Server has been configured, it stores the IP address, subnet mask, and default gateway statically instead of trying to obtain them dynamically. Reverse DNS has to be enabled.

We recommend that you use the Dynamic Domain Name Services (DDNS) for its DHCP implementations. If this is not possible, we recommend that you set the lease duration of all print servers to infinite. This ensures that print server IP addresses remain static.


Use these paper types to avoid problems

Here are the paper types for printing and copying.

Printing

For printing, we recommend the following:

 	Copier paper

 	HP Banner Paper

HP Bright White Inkjet paper

HP Greeting Cards, Glossy Greeting Cards, or Textured Greeting Cards

HP Iron-On T-Shirt Transfers

HP Premium or Premium Heavyweight Inkjet Paper

HP Premium or Premium Rapid-Dry Inkjet Transparency Film

HP Photo, Premium Photo, or Premium Plus Photo Paper

 	HP Restickable Inkjet Stickers

Labels

Letterhead

We do not recommend the following:

Highly textured stock, such as linen. It may not print evenly, and the ink can bleed into these papers.

Extremely smooth, shiny, or coated papers not specifically designed for your unit. They can jam the unit or actually repel ink.

Multi-part forms (such as duplicate and triplicate forms). They can wrinkle or get stuck. The ink is also more likely to smear.

Copy originals onto premium inkjet papers that improve the quality of the copies you make.

Copying

For copying, we recommend the following:

16 to 36 lb. (60 to 135 gsm) copier paper or letterhead

HP Bright White Inkjet Paper

HP Iron-On T-Shirt Transfers

HP Greeting Cards, Glossy Greeting Cards, or Textured Greeting Cards

HP Premium or Premium Heavyweight Inkjet Paper

HP Premium or Premium Rapid-Dry Inkjet Transparency Film

HP Premium Photo or Premium Plus Photo Paper

HP Restickable Inkjet Stickers

We do not recommend the following:

Any size paper other than letter or A4

Paper heavier than 36 lb. (135 gsm) or lighter than 16 lb. (60 gsm)

Paper with cutouts or perforations

Photo paper other than HP Premium Photo

Envelopes

Transparency film other than HP Premium or Premium Rapid-Dry

Heavyweight paper other than HP Premium

Multiple-part forms or label stock


Load paper

See also

Onscreen Guide: Use the print features


Adjust the brightness for scanning

If your scan appears too light, change the brightness.

1	In the Scan window, click Brightness/Contrast.

Use the available controls to make adjustments.

2	After you are finished, click OK.

See also

Onscreen Guide: Using the scan features


Dotted lines rather than text appear on the document

 Does the original you are trying to scan contain a lot of graphics?

If you are scanning an original with graphics or artwork surrounding the text, the text may not be recognized.

 Does the original contain color text?

Color text may not be recognized. Make a black-and-white copy of the original, and then create a new scan.

See also

Onscreen Guide: Using the scan features


I am having trouble viewing or editing images in the Scan window or HP Image Editor

 Does your PC have enough memory?

Your PC may not have enough system memory (RAM) to process this document. To free up memory, try the following:

 	Close all programs not in use. (This includes programs that run in the background, such as screensavers and virus checkers.)

 	Click here for a shortcut to closing programs.

 	If this error occurs frequently and if you encounter memory problems while using other programs, you may need to add more memory to your PC. Contact your PC manufacturer for more details.

 Is the file in a recognizable format?

If you are trying to open an existing file, the file must be in an acceptable format. Also make sure that you have the right folder and filename. By default, scanned images are stored in the My Pictures folder.

If you specified a different folder in the Director settings, your images are stored in that folder.

 Is the file corrupted?

The file may be corrupted. Scan the original and try again.

 Is your monitor set correctly?

The colors on your monitor should be set to 16 bit with a screen area of 800 x 600.

 	Click here for instructions on changing your monitor setting.


I cannot edit or see scanned text in my word processor
I cannot edit or see scanned text in my word processing program

 Was your scanned image classified as Editable Text?

In the Scan window, make sure the automatic classification is set to Editable Text, and then click New Image.

 Is your scan set to the correct language?

Make sure you have selected the correct OCR language. In the Director, click Settings, and then choose Scan Settings. Choose the Text tab, and then make sure the Current OCR language is set to your language.

 Is your text too light on the original?

Make a copy of your scan and use the lighter/darker feature.

 Do you have a lot of graphics surrounding the text?

In the Scan window, choose the text using the selection tool, and then send it to the word processing program.

 Have your tried scanning the text from with the word processing program?

You can use the Scan or Acquire command within the word processing program.

See also

Onscreen Guide: Using the scan features


I cannot find my scanned file

By default, when you save an image in the Scan window, it is stored in the My Pictures folder. If you specified a different folder for storage, your images are stored in that folder. You can also open images that have been saved by other image editing programs.


Not enough disk space to complete a scan
Not enough memory to complete a scan

Close all programs not in use. (This includes programs that run in the background, such as screensavers and virus checkers.)

 	Click here for information on how to close all running programs.

If this error occurs frequently and if you encounter memory problems while using other programs, you may need to add more memory to your PC.


Scan quality is poor

 Scanned images are faded, or colors are dull

 Scanned images seem blurry or fuzzy

 The quality of the scanned image is much poorer than the original


Scanned image is blank
Scanned image is blank or missing

 Did you place the original in the correct location?

Make sure the original is print-side down and placed in the proper location.

 Did you remove the original before the scan finished?

If you are scanning over the network and using the Director, you must leave the original on the glass until after you send the scanned image to a destination.

See also

Onscreen Guide: Using the scan features


Scanned image does not have the correct page layout

For some originals, you may want to turn automatic cropping off to retain the page layout.

 	Click here for information on how to turn off automatic cropping.

See also

Onscreen Guide: Using the scan features


Scanned images are faded or colors are dull
Scanned images are faded, or colors are dull

 Do you have the brightness indicator set correctly?

If an image or portion of an image is very faint, it may not scan correctly. Adjust the brightness setting and scan again.

 	Click here to learn how to adjust the brightness setting.

 Does the glass or document-lid backing need to be cleaned?

Debris may be stuck to the glass or document-lid backing causing poor scan quality.

Click here to learn how to clean the unit.

 Would you like to adjust the appearance of the image after scanning?

After scanning, use the Scan window tools to adjust the appearance of the scanned image.

In the Scan window, go to the Tools menu, and then select a tool.

See also

Onscreen Guide: Using the scan features


Scanned images seem blurry or fuzzy

 Does the glass or document-lid backing need to be cleaned?

Debris may be stuck to the glass or document-lid backing causing poor scan quality.

Click here to learn how to clean unit.

 Did you scale the image in the Scan window?

You get better results when you resize the image in the Scan window. To access the resize tool:

In the Scan window, go to the Tools menu, and choose Resize.

 Is the resolution correct?

For most scanned images, the default resolution provides good quality. To access the resolution tool:

In the Scan window, go to the Tools menu, and choose Output Resolution.

Note: If you need to increase the resolution, you will increase the file size. Large files are difficult to open and fill up your hard drive.

 Have you sharpened the scanned image?

Use the sharpening tool to adjust your scanned image; however, be careful not to sharpen too much or the scanned image will appear blurry. To access the sharpening tool:

In the Scan window, go to the Tools menu, and choose Sharpen Level.

 Does the scanned image print correctly?

 	Click here if the scanned image looks fine in the Scan window, but looks blurry or fuzzy when you print it.

See also

Onscreen Guide: Using the scan features


Something about the scanned image is missing or incorrect

 Colors on the scanned image are different than they should be

 The image is getting cropped incorrectly

 Scanned image is blank or missing


Text is missing or incorrectly recognized

 Do you have the brightness indicator set correctly?

If the text is missing from your original or was recognized as nonsense words, try adjusting the brightness for a better quality image, and then choose New Image.

 	Click here to learn how to adjust the brightness setting.

 Did you place your original print-side down on the glass?

 Does the glass or document-lid backing need to be cleaned?

Debris may be stuck to the glass or document-lid backing causing poor scan quality.

Click here to learn how to maintain the unit.

 Is the original in landscape format?

In the Scan window, rotate your image, and then choose New Image.

See also

Onscreen Guide: Using the scan features


The image is not cropping correctly when it appears in the Scan window

Turn off automatic cropping, then use the selection tool to manually crop your scanned image.

 	Click here to learn how to turn off automatic cropping.


The quality of my scanned image is much poorer than the original

 Do you have the brightness indicator set correctly?

 	Click here to learn how to adjust the brightness setting.

 Does the glass or document-lid backing need to be cleaned?

Debris may be stuck to the glass or document-lid backing causing poor scan quality.

Click here to learn how to maintain your unit.

 Have you rotated the image in the Scan window?

Rotating repeatedly (using angles other than 90 degrees) can degrade the image. Bring the image into an image-editing program if you need to do precise rotation.

 Is your monitor set correctly?

Make sure your monitor is set to 16 bit or higher.

 	Click here for information on changing the monitor settings.

See also

Onscreen Guide: Using the scan features


The scanned image is too dark or too light

 Do you have the brightness indicator set correctly?

 	Click here to learn how to adjust the brightness setting.

 Does the glass or document-lid backing need to be cleaned?

Debris may be stuck to the glass or document-lid backing causing poor scan quality.

Click here to for information on how to maintain your unit.


When I press Scan, nothing happens

Restart your PC and HP OfficeJet.

If restarting your PC and HP OfficeJet does not work, check the communication between the HP OfficeJet and your PC. In the Director, click Status to see if there are any errors.

 	Click here to see how to troubleshoot communication problems.


Problems scanning text

 Text is incorrect or missing

 I cannot edit the text in my word processing program

 Formatting is incorrect or missing


I cannot edit the text in my word processing program

 Is the automatic classification set to Editable Text?

Select Editable Text, and then click New Image. Re-send the scanned image to a word processing program.

 Is the original in landscape format?

Rotate the original on the glass, click New Image, and then send to a word processing program.

 Have your tried using the TWAIN scanning from within your program?

Use the Scan or Acquire command within the OCR program.

See also

Onscreen Guide: Using the scan features


After scanning, text is incorrect or missing

Select Editable Text, and then click New Image. Re-send the scanned image to a word processing program.

If your original contains graphics, large text or different colored text, it may not appear correctly in the scanned image. Try choosing the text using the selection tool, and then send the selection to a word processing program.

See also

Onscreen Guide: Using the scan features


Formatting is incorrect or missing

The OCR program does not recognize all text formatting. If you want to retain the formatting and do not want to edit the text later, select Text as Image, and then click New Image.

See also

Onscreen Guide: Using the scan features


Turn off Automatic Cropping

Turn off automatic cropping when you want your scanned image to include the entire scanning bed. This is useful if you are scanning small objects or originals with formatted text.

1	From the File menu, select Scan Settings.

2	Click the Scanning tab.

3	Clear the Automatically crop image box.


I cannot find my program with the Scan To button

Check the HP OfficeJet Web site for additional programs supported you can add to the Scan To list.

http:// www.hp.com/all-in-one

Not all programs are listed.

To add settings, follow these steps:

In the Director, click Scan To Settings. Select available destinations so that they appear in the Scan To list.


HP OfficeJet not responding

 Do you have a paper jam?

Check the HP OfficeJet for a paper jam.

 	Click here for information on clearing a paper jam.

 Do you have a communication problem?

Check the communication between the PC and the HP OfficeJet.

 	Click here for information on troubleshooting communication problems.


A blank page came out while printing

 Are the print cartridges out of ink?

If you are printing black text, and a blank page comes out of your HP OfficeJet, your black cartridge is empty. If you are printing a color document, and the color does not print correctly, one or more of the colors in the color cartridge are low.

From the front panel, print a Self-Test Report to determine the problem. If the report shows gaps or streaks, clean the print cartridges. If the problem persists, replace the appropriate print cartridge.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.

 Is the HP OfficeJet printer selected?

Set the HP OfficeJet as the default printer.

 	Click here to learn how to set the HP OfficeJet as your default printer.

See also

Onscreen Guide: Use the print features


Remove banner paper

Tear off the remaining paper in the input tray. Press the ENTER button on the HP OfficeJet front panel until all the banner paper exits from the HP OfficeJet.


Banner printing problems

 Does the HP OfficeJet have a paper jam?

 	Click here for instructions on clearing a paper jam.

 Are you trying to resume normal printing?

To resume normal printing, you must reset the HP OfficeJet hardware and software.

 	Click here for instructions on resuming normal printing after printing banners.

 Is the banner printing incorrectly?

If the banner does not print completely or if the HP OfficeJet puts spaces between the pages, this problem is specific to the program you are printing from and how it interacts with the HP OfficeJet. Refer to the program’s documentation.

See also

Onscreen Guide: Use the print features


Colors are bleeding into each other

 Is the setting correct for the type of document you are printing?

Color documents can use excess ink. Try using the Normal or Fast setting, or use HP Premium Papers.

 	Click here for information on changing print settings.

 Is the paper type suitable for this unit?

Click here to see recommended paper types.


Colors are different than they should be

 Do the colors print incorrectly?

When colors are completely wrong (for example, when green prints as blue or yellow), the color cartridge might have run out of one or more colors of ink. Print a Self-Test Report to make sure all six colors are available (CYAN, MAGENTA, YELLOW, VIOLET, GREEN, and RED). If a color is missing, try cleaning the print cartridge contacts. If the problem persists, replace the color print cartridge.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.

 Is the printout in grays?

If you want color output, clear the Print in Grayscale check box in the print settings.

 	Click here for information on changing print settings.


Extra dry time

The HP OfficeJet allows time for pages to dry before printing on the reverse side.


Entire printout is slanted or skewed

 Is the paper loaded correctly?

 	Click here for paper loading instructions.

 Is the paper type suitable for the unit?

 	Click here to see recommended paper types for the HP OfficeJet.

 Is there more than one paper type loaded in the input tray?

Unless you are printing labels, load only one type of paper at a time.

See also

Onscreen Guide: Using the fax features

Onscreen Guide: Use the print features


Envelopes are not printing correctly

 Are you printing one envelope?

If you are printing one envelope using the envelope slot, slide it evenly into the envelope slot located on the right side toward the back of the output tray, with the envelope flap up and to the left, until it stops.

 Are you printing a stack of envelopes?

Remove all paper from the input tray, and then slide a stack of envelopes evenly into the input tray, with the envelope flaps up and to the left, until they stop.

 Are you printing on special envelopes?

Do not use shiny or embossed envelopes or envelopes that have clasps or windows.


Ink is not filling the text or graphics completely (print)

 Is the paper type set correctly?

When printing on transparencies or other special paper types, select the corresponding paper-type setting.

 	Click here to learn how the change the paper-type setting.

 Do the print cartridges need to be cleaned or replaced?

Print a Self-Test Report to check the print cartridges. If ink is not filling the patterns completely, clean the cartridges. If cleaning does not help, replace the print cartridges.

 	Click here for information on printing a Self-Test Report.

 	Click here to learn how to clean clogged print cartridges.

 	Click here to learn how to replace the print cartridges.

 Is the paper type suitable for the unit?

 	Click here for information on paper types.


Margins are not printing as expected

 Are your margins set correctly within your program?

Check the margin settings in the program you used to create the document (check the Page Setup dialog box in your program). The HP OfficeJet uses the margins you have set in your program, as long as they exceed the minimum margins. Use your program’s print preview to make sure the entire document is visible before printing.

Click here to learn more paper.

 Have you selected and loaded the proper paper size for the project you are printing?

Verify that you have selected the proper paper size for your project. Make sure that you have loaded the correct paper size in the input tray.

 	Click here to learn more about paper types.

 Are the paper guides positioned correctly?

Move the paper guides close to the edges of the paper in the input tray, but not so close as to bend the paper. Try removing the paper, then move the left paper guide all the way to the left, insert the paper, move the front paper guide to the correct position for the paper you are using, and move the left paper guide to the edge of the paper.

 Have you positioned the original in the correct location?

 Are you printing a copy or a scanned image?

 	Click here if you are having problems printing a copy.

 	Click here if you are having problems printing a scanned image.

 Are you printing envelopes?

 	Click here if envelopes are not printing correctly.


Meaningless characters printed

 Do you need to restart Windows?

Turn off the HP OfficeJet and your PC for 60 seconds, and then turn them both on and try printing again.

 Are the cables securely connected?

 	Click here for information on troubleshooting communication problems.

 Is the HP OfficeJet selected as the printer?

 	Click here to learn how to set the HP OfficeJet as the current printer.

 Is the document corrupt?

If you can print other documents from the same program, try printing a backup copy of your document.


Nothing happens when I try to print

 Is the HP OfficeJet on?

Look on the HP OfficeJet display. If the display is blank (and there are no green lights on the front panel), the HP OfficeJet is turned off. Make sure the power cord is connected and plugged into a power outlet.

 Is the HP OfficeJet busy?

If you tried to print several minutes ago and you are not getting any output, check the HP OfficeJet status. In the Director, click Status. Some documents take a long time to print.

 Is the HP OfficeJet selected as the default printer?

Check to make sure your HP OfficeJet is selected as the printer in your program.

 Is the cable connection good?

If the HP OfficeJet is not properly connected to the PC, communication errors can occur. Make sure the HP OfficeJet cable is securely connected at both ends.

 	Click here for information on troubleshooting communication problems.

 Is there a paper jam or misfeed?

 	Click here to learn about paper jams and misfeeds.


Orientation of printout is wrong

 Is the page orientation set correctly?

The page orientation selected in the program you are using might not match the orientation setting.

 Is the paper size set correctly?

The paper-size setting might not match the size of paper you are using. Custom-sized paper and envelopes require special settings for paper size and orientation. If you are trying to print on these paper types, check the print settings.

 	Click here to learn how to check the print settings.

See also

Onscreen Guide: Use the print features


Pages print out in reverse order

1	In the Director, click Settings, and then choose Print Settings.

2	Access the properties dialog box, and click the Features tab.

3	Clear the Start Printing from Last Page check box.


Print directly to the HP OfficeJet

1	On the Windows taskbar, click Start, point to Settings, and then choose Printers.

2	Right-click the HP OfficeJet G Series icon, and then choose Set as Default.


Printout has horizontal streaks

 Are you using the highest possible print quality?

Use a high print quality (Normal or Best) for your project.

 	Click here to learn about changing the print settings.

 Do the print cartridges have clogged nozzles?

If your printout has white streaks across it, the nozzles may be clogged. Use a Self-Test Report to determine the problem. If the Self-Test Report has streaks, clean the print cartridges. If cleaning the print cartridges does not help, one or both of your print cartridges may be out of ink.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.


Printout is faded, or colors are dull

 Does the color print cartridge need to be replaced?

Print a Self-Test Report to check the ink. If the colors do not appear correct on the Self-Test Report, you may need to clean the print cartridges. After cleaning, try printing again. If the problem persists, replace the color print cartridge.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.

 Are you using the highest possible print quality?

Check the Print Quality setting in the Setup tab of the Print Settings dialog box and try using a higher print quality (Normal or Best) for your project.

 	Click here to learn about changing the print settings.

 Are you using the right type of paper for your project?

If the paper you are using is too fibrous, the ink applied by your HP OfficeJet may not fully cover the print surface. Make sure you are using a paper that is appropriate for your HP OfficeJet.

 	Click here for more information about how the type of paper you choose affects your printout.


Printout is fuzzy or blurry

 Are you using the right type of paper for your project?

For most documents, plain paper works well. For documents with dense printing, such as high-contrast graphics or photographs, use HP Premium paper for best results.

 	Click here for more information about how the type of paper you choose affects your printout.

 Are you using the highest possible print quality?

Use a high print quality (Normal or Best) for your project.

 	Click here to learn about changing the print settings.

 Do you need additional assistance?

Click here to get further assistance.


Printout of a copy or scanned image has vertical streaks or is missing vertical lines

 Does the glass or document-lid backing need to be cleaned?

Debris may be stuck to the glass or document-lid backing causing a vertical white streak through the image.

Click here to learn how to clean the unit.

 Does your original contain thin lines?

If your original contains lines that are too thin, they may disappear in places when you copy or scan it. Make the lines on your original darker.

 Is your original wrinkled?

If your original is heavier than 24 lb. and is wrinkled, some lines could be missed during copying or scanning. Flatten the original document, and copy or scan it again.


Set custom print settings

Go to the print setup window in the program you are using to change the settings for your current document.

If you want to change the settings for all future print jobs with the HP OfficeJet, in the Director, click Settings, and then click Print Settings.


Set HP OfficeJet print settings

1	On the Windows taskbar, click Start, point to Settings, and then choose Printers.

2	Double-click the HP OfficeJet G Series icon.

3	Choose one of the following:

 	For Windows 95 or 98, go to the Printer menu, and choose Properties.

 	For Windows NT, go to the Printer menu, and choose Document Defaults.

4	Select any desired options, and then click OK.


Something is wrong with my printout

 The printout is blank

 Text or graphics are cut off.

 Meaningless characters printed

 Colors are different than they should be

 Envelopes are not printing correctly

 Entire printout is slanted or skewed

 A blank page came out


Text edges are jagged

 Are you using the correct type of font?

Some programs offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print a bitmap of text, it may have jagged edges when enlarged or printed.

Use True Type fonts to ensure that the HP OfficeJet is able to print smooth fonts. When selecting a font, look for the TrueType icon [image].

 Are you using the correct paper type?

 	Click here for information on recommended paper types.


Text or graphics are cut off at the edge of the page

 Are the margins set correctly?

Make sure margin settings for the document do not exceed the printable area of HP OfficeJet.

Click here to see required margins.

 Is the paper size too small for the document being printed?

 	The size of the document you are printing is larger than the paper size in the input tray.

 	If your program has a print preview feature, you can check the document from there. Check the graphics in the document to make sure that their current size fits within the printable area of HP OfficeJet.

 	If the layout of the document you are trying to print fits on a paper size supported by HP OfficeJet, load the correct paper size. Select the correct page orientation.

 	Some programs allow you to select a print mode that scales the document to fit the paper size currently selected.

 Is the page orientation set correctly?

The selected orientation might not be correct.

 	Click here to learn how to check the print settings.

 Is the paper is loaded correctly?

 	Click here to see how to load the paper.


The last page of my document did not print

Did you run out of paper in the input tray?

Make sure paper is in the input tray.

 	Click here to learn how to load the paper correctly.


The printout is blank

 Did you place the original print-side down?

Make sure that you placed your original print-side down on the glass or in the automatic document feeder (ADF).

 Do you need to replace the print cartridges?

If you are printing black text and a blank page comes out of the HP OfficeJet, your black cartridge is empty. If you are printing a color document and the color does not print correctly, one or more of the colors in the color cartridge are low.

Print a Self-Test Report to determine the problem. If the report has missing colors, clean the print cartridges. If the problem persists, replace the appropriate print cartridge.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.

 Do you need to adjust the copy or scan settings?

If you are scanning, check the brightness settings. If an image or portion of an image is very faint, it may not scan if the brightness indicator is set too light.

If you are copying, check the lighter/darker feature.

 	Click here to learn how to adjust the brightness setting for scans.

 	Click here to learn how to adjust the lighter/darker setting for copies.


Print quality is poor

 Colors are bleeding into each other

 Printout has horizontal streaks

 Printout is faded, or colors are dull

 Printout is fuzzy or blurry

 Printout of a copy or scanned image has vertical streaks or is missing vertical lines


Nothing happens when I try to copy

 Is the HP OfficeJet on?

Look on the HP OfficeJet display. If the display is blank (and there are no green lights visible on the front panel), the HP OfficeJet is turned off. Make sure the HP OfficeJet is connected to a power outlet.

 Is your original fully inserted into the ADF?

When you place your original into the automatic document feeder, the display on the HP OfficeJet reads “Original Loaded.” If this message does not appear, remove your original and re-insert it.

 Are you copying several pages or documents?

You must wait until the HP OfficeJet completes the current copy before starting a new copy.

 Is the HP OfficeJet busy?

The HP OfficeJet may be busy receiving a fax or printing a previous job. On the Director, click Status.

 Did you load the correct paper type in the input tray?

Do not use the HP OfficeJet to copy onto envelopes.

 	Click here to see recommended paper choices for copying.

 Is there a paper jam?

 	Click here to learn about clearing paper jams.


Parts of original do not appear or are cut off

 Is your original positioned correctly?

Check the location of your original.

 Does your original fill the margins?

If the image or text on your original fills the entire page without leaving a margin, use the Fit to Page feature.

 	Click here to learn how to use the Fit to Page feature.

 Is the original larger than the paper size in the input tray?

Verify that you are copying to the same size paper as the original. This problem is most common when trying to copy a legal-size paper onto letter-size paper.

Verify that you have selected the proper paper size for your project. Make sure that you have loaded the correct paper size in the input tray and that the input tray is properly installed.

Click here to learn more about paper types and sizes.

 Are the paper guides positioned correctly?

The paper guides should be close to the edges of the paper in the input tray, but must not bend the paper. Try removing the paper, then move the left paper guide all the way to the left, insert the paper, move the front paper guide to the correct position for the paper you are using, and move the left paper guide to the edge of the paper.

See Also

Onscreen Guide: Use the copy features


Select copy settings for photos

To change copy settings from the PC:

1	In the Director, click Copy.

The Copy dialog box appears, with the Settings tab visible.

2	Click the Appearance tab.

3	In the Enhancements area, select Photo Mode.

If you are using special photo paper, continue with the following steps:

3	Click the Settings tab.

4	In the Paper Type area, select HP Premium Photo Paper.

OR

To change copy settings from the HP OfficeJet front panel:

1	Press Menu.

2	Press 1, and then ENTER.

3	Press · (<) or · (>) to switch between Off and On.

4	With Photo Mode On visible, press ENTER to select it.

A filled circle indicates the selected state.

If you are using special photo paper, continue with the following step:

5	Press Paper Type until Photo Paper appears, and then press ENTER to select it.


Something on the copy is missing or incorrect

  Parts of my copies are cut off at the edges

  My copies look faded or dull


Problems copying a gray or pastel original.

You need to use the lighter/darker feature to achieve better a copy.

 	Click here to learn how to lighten or darken a copy


Ink is not filling the text or graphics completely (copy)

 Is the paper type set correctly?

When using transparencies or other special papers, make sure you select the corresponding paper type settings. Press the Paper Type button on the front panel.

 Do the print cartridges need to be cleaned or replaced?

Print a Self-Test Report to check the status of the print cartridges. If you notice missing lines or gaps in the patterns, clean the print cartridges. If the problem persists, you may need to replace your print cartridges.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.

See Also

Onscreen Guide: Use the copy features


Copy quality is poor

 Copies are faded, or colors are dull

 Copies are too dark or too light

Ink is not filling the text or graphics completely


Copies are faded, or colors are dull

 Do you have the lighter/darker feature set correctly?

 	Click here to learn how to lighten or darken a copy

 Do you need to clean the glass or document-lid backing?

Debris may be stuck to the glass or document-lid backing, which causes poor copy quality and slows down processing.

Click here to learn how to clean the unit.

 Do you need to clean or replace the print cartridges?

Print a Self-Test Report to check the status of the print cartridges. If you notice missing lines or gaps in the patterns, clean the print cartridges. If the problem persists, you may need to replace your print cartridge.

 	Click here for more information on printing a Self-Test Report.

 	Click here to learn how to clean the print cartridges.

 	Click here to learn how to replace a print cartridge.

 Are you using the highest possible copy quality?

Check the copy Quality setting on the front panel and try using a higher print quality (Normal or Best) for your project.

 Are you using the right type of paper for your project?

If the paper you are using is too fibrous, the ink may not cover the print surface. Make sure you are using a paper that is appropriate for your HP OfficeJet.

 	Click here for more information about how the type of paper you choose affects your printout.

See Also

Onscreen Guide: Use the copy features


Fit to Page, Clone, or Poster is not working

 Is your original positioned correctly?

You must place your original in the correct position for many of the special features to work. Check the location of your original.

 Do you need to clean the glass or document-lid backing?

The scanner may analyze debris on the glass or document-lid backing causing problems with the special features.

 	Click here to learn how to clean the unit.


Copies are too dark or too light

 Do you have the Lighter/Darker feature adjusted correctly?

Click here to learn how to lighten or darken a copy.

 Are you copying a photo?

 	Click here to learn how to select the proper copy settings for photos.

See Also

Onscreen Guide: Use the copy features


Fit to Page

Use Fit to Page to ensure that all the content of your original appears on the copy.

To change the setting using the front panel:

Press Special Features until Fit to Page appears, and then press ENTER.

OR

To change the setting using the PC:

1	In the Director, click Copy.

2	In the Special Features area, choose Fit to Page.


Lighten or darken a copy

Use Lighter/Darker to adjust the lightness and darkness of the copies.

To change the setting using the front panel:

1	Press Lighter/Darker.

The range of values appears as a circle on a scale in the display.

2	Press · (<) or · (>) to lighten or darken the copy.

The circle moves to the left or right, depending on the button you press.

3	Press ENTER to use the setting.

OR

To change the setting using the PC:

1	In the Director, click Copy.

The Copy dialog box appears, with the Settings tab visible.

2	Click the Appearance tab.

3	In the Lighter/Darker area, drag the slider to the right to make the image darker, or to the left to make the image lighter.


Troubleshooting Contents

Paper Jams | Print | Fax | Copy | Scan | Scan to E-mail | Error Messages |

Click the HP OfficeJet for related troubleshooting information.

 This link runs a troubleshooting tool that assists HP Support Representatives to help diagnose potential problems. You may be asked to run this program if you contact HP for support.

For additional troubleshooting help and updates to this troubleshooting tool, go to:

http://www.officejetsupport.com


Copy

 Copy quality is poor

 Something on my copy is missing or incorrect.

 Nothing happens when I try to copy


Print

 Printout quality is poor

 Something is wrong with my printout

 Nothing happens when I try to print


Scan to E-mail

 Is your e-mail account set up?

Your e-mail must be set up and functioning properly before you use it with the scan software. Contact your e-mail vendor if you have difficulty configuring your e-mail program.

 Do you have the correct e-mail service?

   America Online

   MAPI-compatible

See also

Onscreen Guide: Using the scan features


Scan

 Scan quality is poor

 Something about the scan is missing or incorrect.

 Nothing happens when I try to scan

 I am having problems with the Scan window

 Something is wrong when I scan text


Error Messages

Status Error Messages

 	Paper jam

 	Print cartridge is missing

 	Print carriage stalled

 	Fax memory full

 	Scan failed

Additional Status Messages

 	Two-way communication lost

 	Need print-cartridge alignment

 	Communication Test failed

 	Cannot load document from the document tray

 	Paper size error

 	Paper mismatch

 	Dry time

 	Out of paper

 	Wrong paper width

Software Error Messages

 	HP OfficeJet is initializing

 	HP OfficeJet is not found

 	Error reading or writing file

 	File not found

 	Invalid filename

 	Not available for this format

 	Supported file types for the Image Viewer

 	Operation not supported

 	Out of disk space

 	Broadcast fax failure

 	Fax Phone Line Connector needs reconfiguration


Fax

 I am having trouble sending a fax

 I am having trouble receiving a fax

 The quality of my fax is poor