Copyright: A.09.40.3


Your PC does not have the disk space needed for installation

The HP All-In-One software requires 165 MB of free hard disk space on your system for installation. After installation, you need at least an additional 50 MB for scanning. You also need 5 MB free in your Windows directory. Please free disk space on your drive or select another drive for software installation.

Try the following:

 	Empty the recycle bin on your PC’s desktop.

Check your Windows temporary directory (Temp folder) for files that you can delete.

 	Remove programs you no longer need. Use the Add/Remove program feature (available in the control panel). Show me.

 	Check the space on other drives. Move files or install the HP All-In-One software onto a different drive.


Your PC does not have the required operating system

To use this software, you need to upgrade your system to Windows 95/98/2000 or higher. If you are using Windows NT4, you need to upgrade to Windows NT4 service pack 3 or higher.

Note: If you are using a USB cable, you need to have Windows 98/2000 installed on your PC.


Your PC is running out of hard disk space

Scanning requires a lot of disk space. You need at least 50 MB free on your hard disk to be able to scan and store scanned images.

Try the following:

 	Empty the recycle bin on your PC’s desktop.

Check your Windows temporary directory (Temp folder) for files that you can delete.

 	Remove programs you no longer need. Use the Add/Remove program feature (available in the control panel). Show me


Your PC does not have enough program memory
Your PC does not have enough system memory

Close any programs you have open. Press Ctrl+Alt+Del to shut down all programs except Explorer while you install. Show me

If you have this error with other programs, consider adding more RAM to your PC. Contact your local computer store for information on how to add more RAM.


Your processor's speed does not meet minumum requirements
Your processor's speed does not meet minimum requirements

It is recommended that you use the equivalent of a Pentium 200 or higher. Look at the documentation that came with your PC to determine your CPU speed.

Contact your local computer store or your PC’s manufacturer for information on how to add a faster processor (CPU) to your PC.


Your monitor does not have the correct display setting

At the current display setting, you may not be able to see all the HP All-In-One dialog boxes. Also, your scanned images may not display well.

To change the display setting:

1	On the Windows taskbar, click Start, point to Settings, and then choose Control Panel.

2	Double-click the Display icon.

3	Select the Settings tab.

 	In the Colors list, select a color depth of High Color (16bit) or greater.

 	In the Screen area, move the slider to select a resolution of 800x600 or more.

4	Click OK.


Your PC does not have ECP Mode enabled

ECP (Extended Capabilities Port) mode allows your PC and HP All-In-One to interact at a faster rate. ECP mode can increase scanning speed up to four times faster.

To set up ECP mode, you must access your PC’s setup screens.

Here are some methods of accessing setup screens:

Press a key such as F1, F2, Esc, or Delete at a particular point in the startup process.

 	Restart your PC using a special set of keys, such as Ctrl+Alt+Esc.

 	Insert a special startup diskette that puts you into the Setup.

Consult your PC’s documentation to determine the method to use for access to the setup information or contact your PC manufacturer for instructions on how to change a parallel port to ECP mode.


Show me

To remove programs from your PC, follow these steps:

1	On the Windows taskbar, click Start, point to Settings, and then choose Control Panel.

2	In the Control Panel window, double-click the Add/Remove Programs icon.

3	In the Add/Remove Programs dialog box, click the name of the program you want to uninstall, and then click Add/Remove.

4	Follow the directions on the screen until the Add/Remove program finishes.

5	Click OK.


HP Scout has detected HP LaserJet 5L or 6L Series software on your PC

To use both HP devices on the same port, you need to change the driver being used for the 5L or 6L from the Host-based driver (which has a built in printer status monitor) to the PCL driver (which uses the Windows printer status monitor). To do so:

1	Remove the current host-based driver.

a	On the Windows taskbar, click Start, point to Programs, choose HP LaserJet 5L Printer or HP LaserJet 6L Printer, and then choose HP 5L or 6L Uninstall.

b	Follow the instructions to remove the HP 5L or 6L driver.

c	Click Start again, choose Settings, and then choose Printers.

d	Right-click the HP LaserJet 5L or HP LaserJet 6L icon, and then select Delete.

This removes the HP LaserJet 5L or 6L icon and some residual Windows registry entries.

f	Restart your computer.

2	Get the PCL driver from your original disks that came with your printer.

You can also download the latest PCL driver from the HP Web site at http://www.hp.com.

a	From the HP Web site, click the Drivers icon to go to the drivers area.

b	Make the appropriate selections to locate the HP LaserJet 5L or 6L driver.

c	Download the driver to a location on your hard disk that you can retrieve from later.

d	If necessary, extract the files following the instructions you received while downloading.

3	Install the new PCL driver you downloaded.

a	On the Windows taskbar, click Start, choose Settings, and then choose Printers.

b	Double-click Add Printer.

c	Click Next.

d	With "Local printer" selected, click Next.

e	Click the Have Disk button.

f	Using Browse, find and select the file you previously extracted in step 2C.

g.	Verify that the driver name is correct, and then click Next.

h	Select the proper printer port from the list of ports, and click Next.

i	Print a test page, and then click Finish.


HP Scout has detected  HP ScanJet 5100C hardware or software
HP Scout has detected HP ScanJet 5100C software ( for Windows NT4 only)

To install your HP All-In-One, you need to disable the HP ScanJet completely. Remove the device, and then use the HP ScanJet uninstall procedures or the Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected Mustek Scanner software

To install your HP All-In-One, you need to disable the Mustek scanner completely. Remove the device, and then use the Mustek uninstall procedures or Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected  Canon Multi-PASS C2500 software

The Canon Multi-PASS C2500 will work on a separate port from your HP All-In-One, but cannot share the same port. Install your HP All-In-One on another printer port, or remove the Canon C2500 before installing your HP All-In-One on the port. Use the Canon C2500 uninstall procedures or Add/Remove feature to remove any associated software. Show me


HP Scout has detected Logitech scanner software

To install your HP All-In-One, you need to disable the Logitech scanner completely. Remove the device, and then use the Logitech uninstall procedures or the Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected Canon BJ610 software

To install your HP All-In-One, you need to disable the Canon BJ610 completely. Remove the device, and then use the Canon BJ610 uninstall procedures or the Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected Paperport
HP Scout has detected Paperport software

To install your HP All-In-One, you need to remove the Paperport program completely. Use the Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected LapLink
HP Scout has detected LapLink software

To install your HP All-In-One, you need to remove LapLink software completely. Use the Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected FaxWorks
HP Scout has detected FaxWorks software

To install your HP All-In-One, you need to remove FaxWorks software completely. Use the Add/Remove program feature to remove any associated software before installing your HP All-In-One. Show me


HP Scout has detected Lexmark printer software

To install your HP All-In-One, you need to disable the Lexmark printer completely. Use the Lexmark uninstall procedures or the Add/Remove feature to remove this device and any associated software before installing your HP All-In-One.Show me


HP Scout has detected a product that is interfering with the HP All-In-One

HP Scout found a product that is interfering with the setup of your HP All-In-One. Please remove any device connected to the parallel port (such as a scanner, printer, security device, or tape drive) and any associated software on your PC.

Use the uninstall program provided with the product or use the Add/Remove programs feature. Show me

For additional help, call the manufacturer of the product.

If you have conflicting hardware that you must be attached to the port, install the HP All-In-One on a different parallel (ECP) port.

Note: If you are using the HP JetDirect Print Server, make sure you upgrade to 170x. Go to http://www.officejetsupport.com.


HP Scout has detected IBM Ring Central software

To install your HP All-In-One, you need to remove IBM Ring Central software completely. Refer to the product’s documentation for information on how to remove IBM Ring Central.


HP Scout has detected CompactShell

To install your HP All-In-One, you must remove CompactShell. Please refer to your PC’s documentation or contact Compact for information on removing the shell program.


HP Scout has detected a scanner
HP Scout has detected scanning software

To install your HP All-In-One, you need to disable any other scanner completely. Use the product’s uninstall procedures or the Add/Remove program feature to remove the scanner and any associated software before installing your HP All-In-One.Show me


HP Scout

HP Scout is a diagnostic tool that searches your PC for potential problems.

Main Tab

The first line shows the last time you generated a system report.

The reports on this tab provide general information about your PC.

System Report

USB Report

After you select a report, click one of the options (New Report, View Report, or Print Report).

During troubleshooting, a Customer Support agent may ask you to run the following program:

Sysedit

About Scout lists the version number.

Test Tab

The reports on the Test tab provide information about potential problems.

1	Select your HP All-In-One from the Product Name list.

2	Select one or more of the tests:

 	Minimum Requirements test

 	Hardware Conflicts test

 	Software Conflicts test

 	IRQ Conflicts test

3	Click the Run System Tests button.

After you run the reports, a Test Results dialog box appears. Click an item on the list, and then click the Help button for instructions.

OR

If you are planning on using USB devices, click USB Compatibility test


IRQ Conflicts test

This test determines if there are any IRQ conflicts in your system resources.


Software Conflicts test

This test determines if you have software on your PC that is known to interfere with the HP All-In-One. You must remove any software using the program’s uninstall feature or the Add/Remove program feature.


Hardware Conflicts test

This test determines if any hardware devices are interfering with your HP All-In-One.

Note: You must have Windows 98/2000 to use the USB cable.


Minimum Requirements test

This test determines if you have the minimum requirements needed to install and scan with your HP All-In-One.


USB Compatibility test

This test determines if your system supports USB and if you have USB devices.

Note: You must have Windows 98/2000 or the button will be grayed out.


Sysedit

This function allows you to access Sysedit, a Windows program.


Show me

To close all running programs except the Explorer. Follow these steps:

1	Press Ctrl+Alt+Del.

The Close Program dialog box appears.

2	Click on a program to close, and then click End Task.

3	Repeat steps 1 and 2 until only Explorer is visible.

4	Re-insert the HP Installation CD and follow the setup screens.


System Report

This report shows what files are currently on your system. It is useful for troubleshooting problems with program conflicts.


USB Report

This test checks to see if your system is USB ready.

Note: This button is grayed out if your operating system is not supported.