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Technical Information

Problem caused by

This problem was caused by , which was created by .

Recommendation


has released a new version of . The most current version includes security and stability improvements that might solve this problem.

Go online to the following website to install the update. The installation might require an administrative password or confirmation.The installation might require an administrative password or confirmation.The installation might require an administrative password or confirmation.The installation might require an administrative password or confirmation.

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Note

recommends uninstalling existing versions of before installing the latest version.

include/images/right.gifHow do I uninstall a program?

  1. erccpl:Microsoft.ProgramsAndFeaturesClick to open Programs and Features.

  2. Select the program you want to uninstall, and then click Uninstall. include/images/SecurityBadge_16x16.gif If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. erccpl:Microsoft.ProgramsAndFeaturesClick to open Programs and Features.

  4. Select the program you want to uninstall, and then click Uninstall. include/images/SecurityBadge_16x16.gif If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    5.

Note
If the program that you want to uninstall is not listed, it might not have been written for this version of Windows. To uninstall the program, check the information that came with the program.

include/images/right.gifHow do I uninstall a program?

  1. erccpl:Microsoft.ProgramsAndFeaturesClick to open Programs and Features.

  2. Select the program you want to uninstall, and then click Uninstall. include/images/SecurityBadge_16x16.gif If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. erccpl:Microsoft.ProgramsAndFeaturesClick to open Programs and Features.

  4. Select the program you want to uninstall, and then click Uninstall. include/images/SecurityBadge_16x16.gif If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    5.

Note
If the program that you want to uninstall is not listed, it might not have been written for this version of Windows. To uninstall the program, check the information that came with the program.

include/images/right.gifHow do I uninstall a program?

  1. Click Start, click Control Panel, and then click Add or Remove Programs.

  2. Click Change or Remove Programs, click the program you want to remove, and then click Change/Remove or Remove.

    Note
    If the program that you want to uninstall is not listed, it might not have been written for this version of Windows. To uninstall the program, check the information that came with the program.

include/images/right.gifHow do I uninstall a program in Windows Server 2003 or Windows 2000 Pro?

Windows 2000 Pro

  1. Click Start, point to Settings, and then click Control Panel.

  2. Click Add/Remove Programs.

  3. Click the program you want to remove, and click Remove or Change/Remove.

Windows Server 2003

  1. Click Start, and then click Add or Remove Programs

  2. Click the program you want to remove, and then click Remove.

include/images/right.gifAdditional Information

  • If you have installed the latest version of and still experience problems, contact support for additional assistance:

    include/images/arrow.gifhttp://go.microsoft.com/fwlink/?linkid=37703Adobe Systems Inc.

  • If you use Internet Explorer as your web browser, you might be prompted to install an ActiveX control after clicking the Download button. To install the ActiveX control, click the gold bar at the top of the Internet Explorer browser window, and then choose Install ActiveX Control.

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