The following are a list of problems you may encounter with Eyeline and how to resolve them. Most of these errors are logged into the Status Window (lower part of the screen) in red.

• Camera xxxxx could not be started. Please check if it is connected. If so delete it and re-add using the Options button, Cameras tab
  This means the camera could not be started by Windows. Sometimes deleteing and readding the camera in Options ~ Cameras will resolve this issue. Otherwise this problems can be caused by any of the following
  • The camera is not plugged in
  • The camera is faulty
  • The cameras drivers are not installed or are faulty. Please reinstall the drivers from the CD that shipped with the camera. You can also visit the manufacturers website and download a later version.
  • For USB cameras you may have too many connected to the same USB Hub. Cameras generate a lot of data, especially at high resolutions and framerates. You can exceed the maximum rate data that can be sent through the hub (ie bandwidth). To resolve this please connect a cameras or cameras to another hub. For instance connect a camera to the front USB ports on your PC and others to the rear ports.
• Can't start recording on camera xxxxx. No codec has been selected for recording
  This means you have selected 'No Recording' for a compression codec for the camera. You cannot record from this camera. If you wish to record then please select a codec.
• Could not run the external exe for:
  You have selected to run an external exe in Options, Transmit tab. Please check the executables name.
• Could not send email notification file
  This means you have selected to send email notification in Options, Motion tab. Please check your email settings.
• Unable to perform FTP backup on:
  This means you have selected to upload your recording to a FTP server in Options, Transmit tab. Please check your FTP Server, Username and password. Also check is a port is required for the server.