Copyright: Copyright © 2000-2001 Intel Corporation
Citation: Copyright © 2000-2001 Intel Corporation


Welcome to the Intel(R) Video Phone
Welcome to the Intel® Video Phone

Use the Intel® Video Phone to place and receive Internet calls through your computer.

This document helps you set up and use the video phone program.  Click the Contents, Index, or Search tabs on the navigation bar (located on the left part of this screen) to locate Help topics you want to read.

You can also click any green text to jump to linked topics or display additional information.

Related Topics

  Intel® Video Phone parts and controls

  What is an Internet call?

  What is a directory service?


Start Intel(R) Video Phone
Start Intel® Video Phone

The way you start the Intel® Video Phone depends on whether you do so from your Intel® Create & Share® software or as a stand-alone program.

Follow one of these two procedures

 Start video phone from Intel® Create & Share Software

 Start as a stand-alone program


Stand-alone Start-up

To Start Video Phone as a Stand-alone Application

1	On the taskbar, click the Start button.

2	Select Programs > Intel Video Phone > Intel Video Phone.

When the video phone display appears, the video phone is ready for use.

Note

If you have created a shortcut icon on your computer’s desktop, you can double-click it to start the video phone.


Start-up from Intel Create & Share(R) Software
Start-up from Intel® Create & Share® Software

You can follow these steps when you have Intel® Create & Share® Software installed and started on your computer.

To Start Video Phone from Intel Create & Share Software

1	Go to the Home screen.  To return to this screen any time, click the Home icon in the lower right corner:

2	Click the Share, Send & Broadcast option.

3	Click the make a video phone call option.

When the Intel® Video Phone display appears, it is ready for use.

Note

When you start video phone this way, the Home screen is minimized.  When you exit video phone, the Home screen returns to its normal full screen state.


Intel(R) Video Phone Parts and Controls
Intel® Video Phone Parts and Controls

Each time you start the Intel® Video Phone, the main display appears.  With it, you can access all video phone functions and operations.

Click any of the controls below for a description of its features and functions:

Note

Some of the video phone buttons and controls look a bit different if you resize the video window.  This does not affect functionality.


Handset Button

Click the [image] button to access the following functions from a drop-down list:

•	Minimize Intel® Video Phone without exiting the program.

•	Access this online Help.

•	View the software version number and other information.

•	Exit the video phone.


Video Button

Click the [image] button to access the following functions from a drop-down list:

•	Set the display size of the Intel® Video Phone.

•	Display (or hide) the My Video window.

•	Access the Call Quality Settings dialog box.


My Info Button

Click this button to view information about your system that others need in order to call you:

•	Your caller ID.

•	Your Internet connection.

•	Your current IP address.

•	Your directory service listing.


Settings Button

Click the [image] button to set up a number of general Intel® Video Phone options, specify audio and video settings, register with directory services, and set up your Internet connection.

While you are in an Internet phone call, click this button to display the Call Quality Settings dialog box.


Main Video Screen

During a call, video from your guest’s camera appears on this screen.

To make a test call, click the text link at the top of the screen.

Related Topics

  Moving Your Video Window

  Resizing a Video Window

  Displaying the "My Video" Window


Call Status Box

The text in this box:

•	Indicates the current status of your Intel® Video Phone.

•	Provides brief information for many of the video phone buttons when you move the cursor over the controls.

•	Identifies the caller when your Internet phone rings.


Hold Button

Click this button to place the current call on hold or to cancel the hold state of a current call.  This mutes the audio and pauses the incoming video picture.

Note

If you have placed a call on hold, this button appears depressed.  Click Hold a second time to rejoin the call.

Related Topics

  Putting a Call on Hold


Place a Call Button

Click the Place a Call button to place an Internet phone call, to answer an incoming call, or to end a call.

Note

The label on this button changes to Answer when the phone is ringing, and to End the Call while a call is in progress.

Related Topics

  Placing a Call

  Answering a Call

  Declining a Call

  Ending a Call


Place a Call (Down Arrow)

Click the [image] button to display a drop-down list that allows you to:

•	Call someone on your speed dial list.

•	Edit your speed dial list.

•	Access the Who's Online directory service.

•	Make a test call.


Microphone Volume Control

Drag the [image] slide control to the right to increase your microphone’s volume.  Drag to the left to decrease the volume.

Related Topics

  Selecting Your Microphone and Speakers

  Setting up Your Microphone


Speaker Volume Control

Drag the [image] slide control to the right to increase your speaker or headphone volume.  Drag to the left to decrease the volume.

Related Topics

  Selecting Your Microphone and Speakers

  Setting up Your Speakers or Headphones


Help Button

Click the [image] button to display this online Help system.

Note

You can also access Help this way: click the [image] button, then select Help from the menu.  Press your computer’s F1 key to display Help for the current video phone screen.


Minimize and Exit Controls

Click the [image] to minimize your video phone.  Click the X to exit the video phone program:

Related Topics

 Minimizing Video Phone

  Exiting the video phone


Exiting the Intel(R) Video Phone
Exiting the Intel® Video Phone

There are three ways to exit the Intel® Video Phone program:

•	Click the X symbol at the top-right corner of the video phone display:

•	Click the [image] icon, then select Exit from the menu.

•	Right-click the [image] icon in your computer’s system tray (usually located at the bottom-right corner of your screen).  Select Exit from the menu.

Note

Anyone who uses Intel® Video Phone to call you when your video phone is shut down will receive an Unable to complete call message.

Related Topics

 Minimizing Video Phone


Necessary Hardware Components

To use the Intel® Video Phone for making Internet calls, you must have a microphone and speakers (or headphones) connected to your computer.

To send live video through the video phone, you must also have a PC camera attached to your computer.

Note

You can place and receive Internet phone calls even if you do not have a camera connected to your computer.  However, your guests will not be able to see your video during calls.

Related Topics

  Selecting Your Microphone and Speakers

  Setting up Your Microphone

  Setting up Your Speakers or Headphones

  Using Intel® Video Phone without a PC camera


What is an Internet Call?

An Internet call is a call you place over the Internet with a video phone, such as the Intel® Video Phone.

To place an Internet call, you and the person you are calling must be connected to the Internet.  Once you are connected to the Internet, use Intel Video Phone and the email address (or IP address) of the person you are calling to place an Internet call.

You can use Intel® Video Phone to call someone with another Internet phone application as long you both have compatible video phone program on your computers. Use e a PC camera connected to your computer to add video so the other person can see you.

To find people who are able to receive Internet calls and who are connected to the Internet at the same time you are, use directory services.

The advantage of an Internet call is that you can talk to anyone anywhere in the world and avoid the long-distance fees associated with a regular telephone call.  Fees include what your Internet Service Provider (ISP) or Online Service Provider charges for Internet use and the cost to call your service provider (usually a local call).

A disadvantage is a degradation in audio and video quality when you call during heavy Internet traffic.


What is a Directory Service?

A directory service is a Web site that lists your name and an email address that you provide when adding the directory service.  People on the Internet can go to a directory service to find out if you are available to receive Internet calls, and then call you using that directory service.  Directory services use your email address to connect you to other people.  If you want other people to call you using your email address, you must be registered with a directory service; if you want to call other people with their email address, they must be registered with a directory service.

If you choose to not register with any directory service, people must use your current IP address to place an Internet call to you.

The first time you start Intel® Video Phone and connect to the Internet, it automatically registers you with your default directory service, hello.connectedpc.com.  Use the Who's Online service on the hello.connectedpc.com Web page to find other people who are registered on the directory service and are ready to receive an Internet call.  If you add additional directory services, you can specify any one of them to be your default service.

Related Topics

  What does it mean to be "registered" with a directory service?

  Adding a Directory Service

  Specifying a Default Directory Service

  Deleting a Directory Service


What Does it Mean to be Registered with a Directory Service?

Registering with a directory service is a two-step process:  First, you add the directory service on your Intel® Video Phone.  Then, you choose the directory service you want to be registered with at the current time.

Registering with a directory service is not like registering with, for example, an online travel service.  When you register with a travel service, you may have to provide information about yourself: your email address, maybe your address and phone number, perhaps even a credit card number and personal information about your lifestyle and travel preferences.  You might worry that if you "unregister" with that travel service later on, it will retain and possibly reuse that information.

Registering with a directory service is completely different.  Although you provide some information about yourself (at least your name and email address), that information is stored only on your computer for each directory service you add.  Each time you use the video phone, you can select only one directory service with which you are "registered" for the current video phone session.  In other words, you may have a number of directory services to choose from, but you never actually register with more than one at a time.

Being registered with that directory service simply means that others can locate you and place Internet calls to you through that service.  You can choose whether or not to include your information in the service’s public directory.  If you allow yourself to be listed, anyone could find you in that directory and either email you or place an Internet call to you.  However, your information only appears in the public directory as long as you are registered with that directory service.  When you unregister with the directory service or exit the video phone, your contact information completely disappears from that directory service.  You don’t have to worry about your contact information being made public without your knowledge.

Related Topics

  Adding a directory service

  Registering with a directory service


What is the "Who's Online" Service?

Your default directory service, hello.connectedpc.com, offers a service called Who’s Online.  The Who’s Online Web page lists people who are registered with hello.connectedpc.com, are listed in the public directory, and are ready to receive Internet calls.

Use Who’s Online to find other people who have compatible video phones, and then call them from hello.connectedpc.com.  Who’s Online uses the person’s email address to connect you.

Related Topics

  Accessing the Who's Online directory

  What is a directory service?

  Privacy and safety on the Internet


Your Internet Connection

To use the Intel® Video Phone for making Internet calls, your computer must be connected to the Internet.  You may have a modem with dial-up service through an Internet Service Provider, a high speed DSL connection, or you might be connected to the Internet through a LAN at work.

Remember that you must connect to the Internet before you can place or receive any calls.

Related Topics

  Connecting to the Internet

  Specifying your Internet connection


Privacy and Safety on the Internet

Any time you publish information about yourself on the Internet, you risk contact from people you do not know.   Others may use your published information to find out things about you that you do not want them to know.

Here are some tips to help protect your privacy and safety when using Intel® Video Phone.

Guard Against Unsolicited Internet Calls or Calls from Unknown Persons

•	When people call you, remember that the name and email address you see do not necessarily indicate their true identity.  Remember that some people use the Internet to purposely mask their identity.

•	Publishing your contact information in a directory service’s public directory, means you can expect to receive unsolicited email or Internet phone calls.  Be sure you know who you talk to, and be cautious when you respond to requests for information about yourself.

Keep Personal Information Private

•	Communications over the Internet can be intercepted by people other than your guests.  It is possible that your conversations could be recorded or posted to other people.

Make Sure Other People Using Your Video Phone Stay Safe

•	If other people use your computer to place and receive Internet phone calls, make sure they are aware of the risks involved.


Using Intel(R) Video Phone without a PC Camera
Using Intel® Video Phone without a PC Camera

The Intel® Video Phone allows you to place and receive Internet phone calls, even if you do not have a PC camera connected to your computer.  Just follow the instructions in this online Help system, ignoring the information relating to video pictures.

If you do not have a PC camera, remember that your guests cannot see you while you talk with them.  If your guests do not have a PC camera, you can still talk to them with video phone, but you will not be able to see them.

Note

At a minimum, you must have a microphone and speakers connected to your computer to place or receive an Internet phone call.

Related Topics

  Necessary hardware components


Running the Intel(R) Video Phone Wizard
Running the Intel® Video Phone Wizard

The first time you start the Intel® Video Phone, the video phone wizard runs automatically.  This wizard ensures that your camera, speakers, and microphone are installed and connected properly.

As you follow the instructions in the wizard, your video phone is configured to work with your computer and to suit your preferences.

If you do not complete the wizard sequence the first time you start the Intel® Video Phone, it runs again the next time you start the video phone.

After you complete all screens in the wizard, you can change any of these settings later on:

•	Your Caller ID

•	Your Internet Connection Type

•	The Directory Service(s) you are registered with

•	Your camera controls and video settings

•	Your headphone or speaker settings

•	Your microphone settings


Making a Test Call

Make a test call to the Intel® Test Call Center to ensure that your Intel® Video Phone is set up correctly.   To place a test call, your computer must be able to access the Internet.

To Place an Internet Test Call to the Center

1	Click the [image] button.

2	Click Make a Test Call on the drop-down list.

Note

You can also access this feature if you click the make a test call link that appears on the main video window.

3	When the Intel PC Cameras Test Call Web site appears, click the Make a test call link.

•	The call connects like any Internet call using video phone.

•	If the test call does not connect properly, click the Problems link on the Web site, or see the Troubleshooting section of this Help system.

4	When finished, click the Hang up button to end the test call.


Editing Your Speed Dial List

Your speed dial list enables you to place Internet calls with a minimum number of mouse clicks.  You can create, edit, or delete speed dial entries anytime.

To Edit Your Speed Dial List

1	Click the [image] button.

2	Select Edit Speed Dial List from the drop-down list.

The Speed Dial List dialog box appears, displaying all current speed dial entries.

3	Follow the appropriate instructions below to:

•	Add a new speed dial entry.

•	Edit a speed dial entry.

•	Delete a speed dial entry.

Note

By default, the Intel® Video Phone prompts you to add guests to your speed dial list at the end of each call you place.  To deselect this feature, click the Settings button.  Select the check box: Ask me to add guests to my Speed Dial list at the end of calls I make.  Then click OK.

Related Topics

  Calling Someone on Your Speed Dial List


Adding a Speed Dial Entry

You can create up to ten speed dial entries.  When you want to call someone on your speed dial list, you will see a list of all your speed dial entries.

To Add a Speed Dial Entry

1	Click [image] and select Edit Speed Dial List from the menu.

2	Click the Add button on the Speed Dial List screen.

The Speed Dial Entry screen appears, with all boxes empty.

3	Click in the Name box and type the name of the person or organization you will be calling.

4	Click in the IP or Email Address box and type your guest’s email address or the IP address of his/her computer.

5	Click the Using [image] button and select the method video phone will use to place speed dial calls to this person:

•	Automatic:  Uses your default directory service (or your guest’s IP address) to place a speed dial call to this person.  If you change your default directory, the speed dial call fails unless your guest also registers with this other directory service.

•	IP Address:  Uses your guest’s IP address (which you specified above) to place the call.  Note that in most cases, a computer’s IP address changes each time it reconnects to the Internet.  If you use an IP address to call someone, make sure you use the current IP address to place the call.

•	A specific directory service:  All directory services you added to your video phone appear here.  If you select a specific directory service here, video phone uses it whenever you place a speed dial call to this person.  Remember that the person you call must be registered to this specific directory service at the time you place the call.

6	When finished, click OK to dismiss the Speed Dial Entry screen.


Editing a Speed Dial Entry

Edit your speed dial entries whenever necessary to update the way a speed dial call is placed to a specific person.

To Edit an Existing Speed Dial Entry

1	Click [image] and select Edit Speed Dial List from the menu.

2	Click the entry to be edited on the Speed Dial List screen.

3	Click the Edit button.

The Speed Dial Entry screen appears with the information for the selected entry.

4	Click in any box to be edited, and make the necessary changes.

5	When finished, click OK to dismiss the Speed Dial Entry screen.

The updated information appears in the Speed Dial Access screen.

6	Click OK to dismiss the Speed Dial Access screen.


Deleting a Speed Dial Entry

Intel® Video Phone allows a maximum of ten speed dial entries.  You may want to delete existing entries to make room for new ones.

To Delete a Speed Dial Entry

1	Click [image] and select Edit Speed Dial List from the menu.

2	Click the entry to be deleted on the Speed Dial List screen.

3	Click the Delete button.

You are asked to confirm that you really want to delete the selected speed dial entry.

4	Click Yes to delete, or No to cancel the operation.

5	Click OK to dismiss the Speed Dial List screen.


Accessing the "Who's Online" Directory

Who’s Online is your default directory service, provided by hello.connectedpc.com.  Use it to search for others registered with this service.  When you have located the person with whom you want to communicate, you can send them an email or place an Internet phone call to them.

Note

Your computer must be connected to the Internet to access the Who’s Online Web site.

To Access Who’s Online

1	Click the Place a Call button.

2	Click the Who’s Online button on the Place a Call dialog box.

The hello.connectedpc.com home page is displayed using your computer’s Web browser.

You can also access this directory by clicking  [image] and selecting Who’s Online from the menu.

3	Follow the instructions on the home page to search for someone who is registered with Who’s Online.  You can search using any combination of first name, last name, or email address.

•	Each search returns a maximum of two matches.  It is expected that you will know your guests’ full names or email addresses to locate them using Who’s Online.

•	Remember that the person you are searching for must be online, ready to receive an Internet call, and currently registered with Who’s Online.  Otherwise he or she will not be located by your search.

4	When you find the person you are looking for, use the Who’s Online Search Results screen to send an email or place an Internet call using your Intel® Video Phone.

Related Topics

  Privacy and safety on the Internet


Directory Service Registration

With your Intel® Video Phone, you can register with one directory service or with no directory service.

In other words, registration is not a permanent event.  You can create your registration setup with any number of directory services, but at any given time you can only be located through the directory service with which you are currently registered.

Related Topics

  What does it mean to be registered with a directory service?

  Specifying a default directory service


Adjusting Call Quality Settings

There are some settings you can change in the Intel® Video Phone to make call quality adjustments while you are in an Internet call.

To Adjust Quality Settings

1	Click the [image] button.

2	Select Call Quality Settings from the drop-down list.

3	Adjust the Audio or Video settings as necessary.  See Call Quality Settings for more information on each control on this screen.

4	When finished, click OK to dismiss the Call Quality Settings screen.

Note

While in an Internet phone call, you can also click the Settings button to display the Call Quality Settings dialog box.

Related Topics

  Adjusting microphone or speaker volume


Setting Video Phone Startup and General Options

You can choose from a number of options to specify how the Intel® Video Phone starts up and how it behaves in general.

To Set up the Video Phone

1	Click the Settings button.

2	Click the General tab on the Settings screen.

3	Select check boxes next to options you want to enable:

•	Automatically launch Video Phone:  Starts the video phone program every time you turn on your computer.

•	Automatically connect to my Internet Service Provider:  Connects your computer to the Internet when you start the video phone.

•	Automatically answer incoming calls:  Video phone automatically answers all incoming calls without you having to click any buttons.

Important
If you select the Automatically answer incoming calls option, you will not hear your phone ring when someone calls you.  Please be aware that you could answer an incoming call without being aware that you are on the phone.

•	Keep Video Phone on top of all other applications:  Keeps your video phone window(s) will be visible on top of any other programs running on your computer.

This helps you notice when someone is placing a call to you.  You can still minimize the video phone to make room on your computer screen.

•	Ask me to add guests to my Speed Dial list at the end of calls I make:  Prompts you to create a new speed dial entry after each Internet call you make.  You can choose whether or not to create the new entry.

•	Remove the Video Phone Taskbar button:  The Taskbar button normally appears at the bottom of your computer screen.  You can click it to bring the video phone to the front of the screen.  If you select this check box, the Taskbar button is not displayed when your video phone is minimized.  You can still double-click the [image] button to restore the video phone.

•	Use Video Phone as the default application for Internet calls:  Uses Intel® Video Phone for all incoming Internet phone calls.

4	Click OK to dismiss the Settings screen, or click the Apply button to implement your changes without closing the Settings screen.


Specifying Your Caller ID

When you place an Internet call, your Caller ID appears on your guest’s screen to identify you.

To Specify Your Caller ID

1	Click the My Info button.

Your current Caller ID is displayed in the My Info screen.

2	To change your Caller ID, just type the desired text.

3	Click OK to dismiss the My Info screen.


Connecting to the Internet

You must be connected to the Internet in order to place or receive Internet phone calls.  If you have an account with an Internet Service Provider (ISP), follow their instructions to get online.

To check your computer’s connection status, click the My Info button.  If the Connection Status box indicates that you are not connected to the Internet, click the Connect button and follow any instructions that appear.

Note

You can choose to automatically connect to your Internet Service Provider each time you start Intel® Video Phone.  See Setting Video Phone Startup and General Options.


Specifying Your Internet Connection
Specifying Your Internet Connection Type

To get the best possible video quality transmission, you must specify your computer’s Internet connection type.

To Set Your Internet Connection Type

1	Click the Settings button.

2	Click the Connection tab on the Settings screen.

3	Click the Connection Type [image] and select from the following drop-down list.

•	Dial-up Modem:  Your computer connects to the Internet through a modem (internal or external) that is connected to your telephone line.

•	Cable, xDSL, ISDN:  Your computer has a direct (modem-less) Internet access through a dedicated cable connection.

•	Local Area Network:  Your computer is connected to a network with its own connection to the Internet.

4	Click the Device to use for Internet calls [image] button.  The list of devices that appears is based on the hardware actually installed in your computer.  Select Automatically Detect unless you want to be sure to use another device that is displayed.

5	Click OK to dismiss the Settings screen, or click the Apply button if you want to continue using the Settings screen.

Related Topics

  Advanced network settings

  Connecting to the Internet


Copying Your IP Address

You may need to know your current IP address occasionally.  You can copy and email your IP address to anyone who wants to call you using this address.

To Copy Your IP Address

1	Click the My Info button.

2	Click the Copy button next to the My current IP address is: box.

This places your current IP address on your computer’s clipboard.  Use the Paste command to add your IP address to an email or word processing document.

3	Click OK to dismiss the My Info screen.

Notes

•	Depending on your Internet Service Provider and your connection to the Internet, your (and your guests’) IP address may change each time you or they re-connect to the Internet.  Be sure to use the current IP address when using it to make an Internet call.

•	When using Intel® Video Phone from behind a router or firewall, the IP address appearing in the My current IP address is: box could be incorrect.  You may need to check with your Internet Service Provider or network administrator to learn the current IP address connecting your computer to the Internet.


Adding a Directory Service

Registering with a directory service allows you to find and place calls to other people registered with that same directory service.  Although you can only be registered with one directory service at a time, you can add more directory services to your video phone.  Doing so gives you the option to register with any directory service you like.

If you choose to include your name in public directories, other people can look you up and call you as well.

To Add a Directory Service

1	Click the Settings button.

2	Click the Directory Listing tab on the Settings screen.

3	Click the Edit button.

The Edit Directories Listing screen appears.

4	Click the Add New button and enter the directory service name and address in the appropriate boxes.

5	If you want this directory service to be your default directory, select the check box.

6	Click the Apply button.

The new directory service’s name appears in the Choose Directory Service to edit box.

7	Click OK.

Related Topics

 What does it mean to be registered with a directory service?

  Registering with a directory service

  Specifying a Default Directory Service

  Deleting a Directory Service


Registering with a Directory Service

Each time you use the Intel® Video Phone you can choose to register with any one of the directory services you have added.

To Register with a Directory Service

1	Click the Settings button.

2	Click the Directory Listing tab on the Settings screen.

3	Click the [image] button and select the directory service that you want to register with.

Select None if you don’t want to register with any directory service.  People will only be able to call you if they know your current IP address.  They will not be able to call you using your email address.

4	Check the entries in the My Directory Information boxes.

To make changes, just click in the boxes and edit the text as desired.

5	Decide whether or not you want your contact information to appear in the directory service’s public directory:

•	Select the Do not show my name... check box to prevent your contact information from appearing in the public directory.  People can call you only if they know your email address or your computer’s IP address.

•	Leave the Do not show my name... check box  to allow your information to appear in the public directory.  People will be able to find you in the directory, and you could receive unsolicited calls.  Remember, when you exit the video phone or unregister from the directory service, your information will no longer appear in the directory.

Note

After registering with a directory service, it may take a minute or more for your contact information to appear in the directory.

6	Click OK to dismiss the Settings screen.

Related Topics

  What does it mean to be registered with a directory service?

  Adding a Directory Service


Specifying a Default Directory Service

You can designate one of your directory services as your default service.  This means that each time you start the Intel® Video Phone you are automatically registered with the selected directory service.

To Specify a Default Directory Service

1	Click the Settings button.

2	Click the Directory Listing tab on the Settings screen.

3	Click the [image] button and select the directory service that you want to use as your default setting.

4	Click the Edit button.

The Edit Directories Listing screen appears.

5	Select the Make this the default directory for placing calls check box.

6	Click OK.

7	Click OK again to dismiss the Settings screen.

Related Topics

  Adding a Directory Service

 Editing a directory service

  Deleting a Directory Service


Editing a Directory Service

You may need to edit the information you typed for a directory service from time to time.

To Edit a Directory Service

1	Click the Settings button.

2	Click the Directory Listing tab on the Settings screen.

3	If you want to register with a different directory service and then edit that different service, click the [image] button and select the desired directory service.

4	Click the Edit button.

The Edit Directories Listing screen appears.

5	Click the Directory Service Name or the Directory Service Address boxes and type the desired changes.

6	Check or uncheck the default directory box as desired.

7	Click OK to return to the Settings screen.

8	Click OK to dismiss the Settings screen.

Note

You can also display the Edit Directories Listing screen by clicking the Place a Call button and then clicking Edit on the screen.

Related Topics

  Adding a Directory Service

  Deleting a Directory Service


Deleting a Directory Service

With the exception of the Intel Directory Service, you can delete any directory service that you have added.

To Delete a Directory Service

1	Click the Settings button.

2	On the Settings screen, click the Directory Listing tab.

3	Click the [image] button and select the directory service that you want to delete.

4	Click the Edit button.

The Edit Directories Listing screen appears.

5	Click the Delete button.

When you are prompted to confirm the deletion, click Yes or No as appropriate, then click OK.

6	Click OK to dismiss the Settings screen.

Related Topics

  Adding a Directory Service

  Specifying a Default Directory Service

 Editing a directory service


Selecting Your Microphone and Speakers

Your computer may have more than one microphone or more than one set of speakers or headphones connected.  For example, your computer might have a microphone input on your audio card as well as one built into your PC camera.  If so, you may need to specify the components to be used by video phone.

To Select the Microphone and Speakers to use with Your Video Phone

1	Click the Settings button.

2	Click the Audio tab on the Settings screen.

3	Click the appropriate [image] button and select the desired microphone or speakers from the drop-down list.

4	Click the Test Microphone and Speakers button if you wish to check and adjust their volume settings.

5	Click OK to dismiss the Settings screen, or click the Apply button if you want to continue using the Settings screen.


Selecting Your Camera

If you have more than one camera connected to your computer, or if you switch cameras after having set up a different camera, you may need to specify which camera you want Intel® Video Phone to use.

Follow These Steps

1	Click the Settings button.

2	Click the Video tab on the Settings screen.

3	Click the [image] button and select the desired camera from the drop-down list.

4	Click the Test button if you want to view a live image from the selected camera.

5	Click the Mirror my video button if it seems more natural for you to view a mirror image of your own video when the My Video window is displayed.

6	Click the Camera Controls button if you want to adjust the video picture.

7	Click OK to dismiss the Settings screen, or click the Apply button if you want to continue using the Settings screen.


Adjusting Microphone or Speaker Volume

You can adjust the volume levels of your microphone and your speakers (or headphones) while engaged in an Internet phone call.  Try these steps first if the sound level is not right for you or your guest.

To Adjust the Microphone Volume

If your guest complains of a problem with your voice sound or quality, adjust your microphone:

1	Drag the [image] slide control to the right to increase your microphone’s volume.  Drag to the left to decrease the volume.

2	Ask your guest if there is an improvement in the sound.

3	Repeat steps 1 and 2, if necessary.

4	If there is still no improvement:

•	Ask your guest to adjust the volume of his or her speakers.

•	Enable (or disable) the echo cancellation feature.

•	Go to the Troubleshooting section of this Help.

To Adjust the Speaker Volume

You can also adjust the sound coming out of your speakers or headphones:

1	Drag the [image] slide control to the right to increase your speaker or headphone volume.  Drag it to the left to decrease the volume.

2	Listen to your guest and see if there is an improvement in the sound.

3	Repeat steps 1 and 2, if necessary.

4	If there is still no improvement:

•	Ask your guest to adjust the volume of his or her microphone.

•	Ask your guest to enable (or disable) the echo cancellation feature.

•	Go to the Troubleshooting section of this Help.

Related Topics

  Selecting Your Microphone and Speakers

  Setting up Your Microphone

  Setting up Your Speakers or Headphones


Enabling Echo Cancellation

If your guest hears an echo during an Internet call, enable the echo cancellation feature on your video phone.  If you hear an echo, ask your guest to enable echo cancellation on his or her video phone.

To Enable Echo Cancellation

1	Click the [image] button.

2	Select Call Quality Settings on the menu.

The Call Quality Settings screen appears.

3	Select the Use Echo Cancellation check box.

4	Click OK to dismiss the Call Quality Settings screen.

Note

Enabling echo cancellation may make it hard to hear the other person if there is a lot of background noise.  If you are hear echos, try using a headset instead of enabling echo cancellation.


Adjusting Your Camera Settings

If your guest complains of poor video quality coming from your PC camera, adjust your video settings.

To Adjust Your Camera Settings

1	Click the Settings button.

2	Click the Video tab on the Settings screen.

3	Click the Test button.

Live video from your PC camera is displayed.

4	If you see a problem with the displayed video, click the Camera Controls button:

•	Adjust the video settings on the Properties screen.

•	When the video picture looks better, click OK.

5	Click OK again to dismiss the Settings screen.

Note

You can display the "My Video" window to view the live video from your PC camera during an Internet phone call.


Displaying the "My Video" Window

Display the "My Video"  window to view the video transmitted by your PC camera to your video phone guests.

Note

You can not perform this procedure while you are in an Internet phone call.

To Display the My Video Window

1	Click the [image] button.

2	Select Show My Video from the drop-down list.

The "My Video" window is displayed.  Click any of the parts and controls for information on how to use them:

Related Topics

  Moving your video window

  Resizing your video window

  Enabling the video mirror

  Closing the "My Video" window


My Video Button Popup
My Video Button

Click this button to display a drop-down list that allows you to:

•	Set the "My Video" window’s size.

•	Close the "My Video" window.


My Video Window Popup
My Video Window

While you are engaged in an Internet phone call, the video captured by your PC camera and sent to your guest displays here.

Set the mirror option to specify whether or not you prefer to view a mirror image in the "My Video" window.  Note that the mirror setting does not affect the video that your guest sees during a call.


My Video Exit Control Popup
My Video Exit Control

Click this X to close the "My Video" window.


Enabling the Video Mirror

Use the video mirror if you want the image in your "My Video" window to appear as a mirror image.  Note that this only affects your view of the video being captured by your PC camera.  It does not affect what your guest sees on his or her video phone display.

To Enable the Video Mirror

1	Click the Settings button.

2	Click the Video tab on the Settings screen.

3	Select the Mirror my video check box.

4	Click OK to dismiss the Settings screen, or click the Apply button to continue using the Settings screen.


Closing the "My Video" Window

You can close the "My Video" window one of two ways:

•	Click the X at the upper-right corner of the "My Video" window.

•	Click the [image] button and clear the check mark from Show My Video on the drop-down list.


Using Video Phone Through a Corporate Firewall

If your computer is installed behind a corporate firewall, you must configure the Advanced Network Settings option to allow your Intel® Video Phone to place and receive Internet calls.

Your organization must have an H323 proxy in place in order to use your video phone through the firewall.  You will also have to ask your network administrator to provide the information needed to complete the following procedure.

Important!

Using the video phone through a firewall makes it impossible to register with any directory service.  The only way for people to make Internet phone calls to your computer is by using your IP address plus an additional account name used to send their call to your specific computer within the corporate network.  When finished with this procedure, click the My Info button and copy the current "IP+" address appearing there.  Send this information to people who want to place an Internet call to you.

To Configure Intel Video Phone for Use Through a Corporate Firewall

1	Click the Settings button.

2	Click the Connection tab on the Settings screen.

3	Make sure the Connection Type and Device to use for Internet calls are set correctly.

4	Place a check mark in the Advanced Network Settings box.

5	Click to select the Make and receive calls through a corporate firewall... option.

The three lower boxes become activated.

6	Click in the External IP Address box and type the IP address that connects your firewall to the Internet.  (You may need to ask your network administrator for this information.)

7	Click in the Proxy IP Address or Host Name box and type the information provided by your network administrator.

8	Click in the Account Name box and type the information provided by your network administrator.  (He or she may need to set this up for you.)

Your firewall’s IP address plus this account name make up the address that callers will need to type into their video phone when calling you.

9	When finished, click OK to dismiss the Settings screen.

Related Topics

  Copying your IP address


Using Video Phone Through a Non-H323 Router

If your computer is installed behind a home-installed router, you must configure the Advanced Network Settings option to allow your Intel® Video Phone to receive Internet calls.  (Note that you can place outgoing Internet calls without using the Advanced Network Settings.)

Important!

Using the video phone through a router makes it impossible to register with any directory service.  The only way for people to make Internet phone calls to your computer is by using your router’s IP address, which you will have to provide to them.

To Configure Intel Video Phone for Use Through a Non-H323 Router

1	Click the Settings button.

2	Click the Connection tab on the Settings screen.

3	Make sure the Connection Type and Device to use for Internet calls are set correctly.

4	Place a check mark in the Advanced Network Settings box.

5	Click to select the Make and receive calls through a non-H323 router option.

The External IP Address box becomes activated.  (Note that the other two boxes remain grayed out.  They are not needed for use through a router.)

6	Click in the External IP Address box and type the IP address that connects your router to the Internet:

•	Ask your callers to use this IP address when placing Internet phone calls to you.

•	If you do not know your router’s IP address, consult your user instructions for the router hardware or software.  Your Internet Service Provider may also be able to tell you the IP address they’ve provided for your Internet connection.

7	To receive Internet phone calls through your home-installed router, you must also configure your router to send all incoming calls to just one computer in your home network.

Click the Information button on the Connection tab of the Settings screen for access to an Intel Web site containing detailed information about configuring routers.

8	When finished, click OK to dismiss the Settings screen.

Important!

If your Internet Service Provider assigns a new IP address to your router each time you connect to the Internet, you will have to obtain the new IP address and re-type it in the External IP Address box each time you use the video phone.  Do not simply look at your IP address displayed in the My Info screen.  The IP address displayed here could be wrong when using a router, since that box only indicates the most recent external IP address you typed in Step 6 above.

Related Topics

  Copying your IP address


Adjust the Video Window

You can make a number of adjustments to the video window(s) during an Internet call:

•	Display (or hide) the My Video window

•	Move the video window(s)

•	Resize the video window(s)

•	Adjust your camera settings


Resizing a Video Window

You can specify the size at which the video phone appears on your computer screen.  You can set the size of the My Video window independently of the main video window size.

To Resize a Video Window

1	Click the [image] button on the window to be resized (on either the main display or the "My Video" window).

2	A check mark appears next to the current size.  Click to select the desired size.

Some of the buttons and controls on the video phone look a bit different when you change the window size.  This does not affect functionality.

Note

The Full Screen option is only available for the main video window during an Internet phone call.  Press any key to back out of full screen mode.


Moving Your Video Window

You can move the video phone and "My Video" window (if displayed) anywhere on your computer desktop.

To Move a Video Window

1	Click and hold your left mouse button on one of the blue areas of the window to be moved (not on the video picture or one of the buttons or controls).

2	Without releasing the mouse button, drag the window to the desired location.

Note

When the "My Video" window is displayed, it always appears in front of the main video phone display.


Minimizing Video Phone

When you minimize the video phone, you remove the display from your desktop but the software keeps running in the background.  This clears your desktop for other applications while you wait for a call.

To Minimize Video Phone

1	Click the [image] button.

2	Select Minimize from the menu.

If someone calls while the video phone is minimized, you can still hear the phone ring.  You can then restore the video phone and answer the call.

3	When you want to use the video phone, double-click the [image] icon in your system tray, or click the video phone taskbar button (if displayed).

Note

Another way to minimize video phone is to click the [image] icon at the top-right of the display.


Minimize Options

By default, when you minimize video phone, a button appears on your computer taskbar.  You can click this button to restore the video phone anytime.

If you prefer, you can choose not to display this taskbar button when video phone is minimized.

To Set Minimize Options

1	Click the Settings button.

2	Click the General tab on the Settings screen.

3	Under "When I minimize Video Phone" select or clear the check box as follows:

•	Select the check box to keep the taskbar button on your desktop.

•	Clear the check box if you do not want the taskbar button to appear on your desktop.

4	Click OK when finished.


Placing a Call

To place an Internet phone call, you need the recipient’s email address or current IP address.

To Place a Call

1	Click the Place a Call button.

The Place a Call dialog box appears.

2	Type the IP address or the email address for the person you want to call.

3	Click the Using [image] button and select the method to be used for placing this Internet call:

•	Automatic:  Select this option if you typed either an IP address or an email address in Step 2, above.  If you typed an email address, video phone attempts to place the call using your default directory service.  If you typed an IP address, video phone will place the call directly, without using a directory service.

•	IP Address:  Select this option only if you typed an IP address in Step 2, above.  Remember that a guest’s IP address may change each time that guest’s computer restarts.  Make sure you know the current IP address before you place the call.

•	Directory Services (all listed):  Select this option only if you have typed an email address in Step 2, above.  Video phone attempts to place the call through the directory service you selected.  The call can only succeed if the person you call is currently registered with the same directory service.

4	Click the Call button to place the Internet call.

The status of the outgoing call will be displayed in your video phone’s call status box.

5	When your guest answers the phone, speak clearly into your microphone to begin the conversation.

If you receive a message or have problems when you place the call, see the troubleshooting section of this Help system.

Note

If you want to place a call but do not know the recipient’s email or IP address, use a directory service the recipient frequents to locate an address.

Related Topics

  Calling someone on your speed dial list


Calling Someone on Your Speed Dial List

You can place an Internet phone call to anyone on your speed dial list with a minimum of clicking and typing.

To Place a Speed Dial Call

1	Click the [image] button.

2	Select the speed dial entry you want to call from the drop-down list.

Video phone attempts to place the call.  If the call fails, a message that describes the problem appears.  See the troubleshooting section of this Help system.

Related Topics

  Adding a speed dial entry

  Editing a speed dial entry

  Deleting a speed dial entry


Answering a Call

If your video phone is running when someone places a call to you, the following signals let you know that you have a call:

•	The phone-ringing sound will play from the selected speakers.  You will hear the rings even if your video phone is minimized.

•	The Place a Call button changes to Answer, and the button flashes repeatedly.

•	The Call Status box displays the name of the person calling you.

Note

If you have set up your video phone to answer incoming calls automatically, none of the above signals occurs.  Remember that it you can be on the phone and not be aware of it, especially if you minimized the video phone.

To Answer an Incoming Call

1	Click the Answer button.

If the caller has a PC camera running, you should be able to see him or her on your main video window as soon as the connection is complete.

2	Enjoy your conversation.  If necessary, remember that you can make audio and video adjustments as needed during the call.

3	You can place both the audio and video on hold by clicking the Hold button at any time.  Click Hold a second time to continue the call.

4	When you are ready to end the call, click the Hang up button.

Related Topics

  Adjusting microphone or speaker volume

  Automatically answer incoming calls

  Adjusting your camera settings


Declining a Call

Any time your Intel® Video Phone rings, the call status box displays the identity of the person who is calling you.  If you do not want to accept this call, you have two options:

•	Just let the phone ring.  The caller receives a message that states the call can not be completed.  To lower the ringer volume, drag the speaker volume control to the left:

•	Click the [image] button and select Reject from the menu.  The caller receives a message stating that you rejected the call.


Putting a Call on Hold

You can put any Internet phone call on hold, just as you would a normal telephone call.

To Place a Call on Hold

1	Tell your guest that you need to put him or her on hold.

2	Click the Hold button.

The audio and video components of the call are both put on hold [image] neither you or your guest can see or hear anything from each other.

3	When ready to resume the call, click Hold a second time and continue your conversation.


Ending a Call

When you are ready to end an Internet phone call, click the Hang Up button.  The call terminates, and your video phone is ready to place or receive a new call.

Note

You can set up video phone to prompt you to save each call you place as a speed dial entry.  To set this feature, click the Settings button.  Select the check box that reads: Ask me to add guests to my Speed Dial list at the end of calls I make.  Then click OK.


Call Quality Settings

Use this screen to adjust your video phone’s audio and video settings.  You can adjust these settings while engaged in an Internet call.

Click the Apply button to effect your changes without closing the Call Quality Settings dialog.  Click OK when you are satisfied with your video and audio.

Video Settings

Send image size:  Select one of these options to specify the size of the video image that is sent from your PC camera to your guests.  While on a call, ask your guest which setting provides the best video picture.

I prefer to receive:  If the video you see of your guest is of poor quality or if the movement is jerky, move this slide control to the left or right to try and improve the video.  Try and find the setting that provides the best balance between image sharpness and motion smoothness.

Audio Settings

Use Echo Cancellation:  If your guest complains about hearing an echo, select this check box to enable the echo cancellation feature.  If you are hearing an echo, ask your guest to make the adjustment on his or her video phone.

Note that enabling echo cancellation may make it difficult to hear if the environment around you is loud.  You and your guest might consider using headsets to improve the audio quality.


"My Info" Settings

Use this dialog box to edit your caller ID, connect to the Internet, display and copy your current IP address, and to check or change your current directory service registration.

My Caller ID

The text you type here appears on your guests’ video window when you place an Internet call to them.  The video phone start up wizard prompts you to type a caller ID the first time you run the software.  To change it, click in the box and erase or change it as desired.

My Internet Connection

Connection Status:  This box indicates whether or not you are currently connected to the Internet.  Remember that you need to be connected in order to place or receive Internet phone calls.  The Connect button is only active if you are currently disconnected.  Click it to connect to the Internet.

My current IP address is:  Your IP address may change each time you reconnect to the Internet.  You can find your current IP address by looking in this box (except when using the video phone with a router or behind a corporate firewall).  Click the Copy button to copy your IP address to your computer’s clipboard.  This allows you to paste your IP address into an email if you need to send it to someone who wants to place an Internet call to you.

Note

If you are using Intel® Video phone behind a router, and your Internet Service Provider assigns a new IP address each time you connect to the Internet, the information in the My current IP address is: box could be incorrect.  You may have to consult with your Internet Service Provider to obtain the correct IP address.

My Directory Service Listing

I can be found in:  Displays the name of the directory service with which you are currently registered.  If you are not registered with any directory service, Not Registered appears.

My email address is:  Displays the email address you provided to the directory service.

Note

Click the Change button to display the Directory Listing screen, which allows you to change your directory service registration.


Edit Directories Listing

Use this dialog box to perform one of the following tasks:

•	Add a directory service

•	Edit an existing directory service

•	Delete a directory service

•	Specify your default directory service for placing calls


Settings - General tab

Use this General tab to select a number of options that determine general video phone behavior and startup settings.  Select the check boxes of the options you want to activate.

See Setting Video Phone Startup and General Options for information on each check box’s functions.

When finished, click OK to dismiss the Settings screen, or click the Apply button if you want to implement your changes without closing the Settings screen.


Settings - Audio tab

Use this Audio tab to set up your video phone’s audio components as follows:

•	Select the microphone and speakers you want your video phone application to use.  Click the appropriate [image] button and select the desired components from the drop-down list.

•	Click the Test Microphone and Speakers button to set the volume levels of the selected audio components.  Follow the instructions on the wizard screens that appear.

•	Select the Use Echo Cancellation check box if you wish to activate the echo cancellation feature.  Click the Information button to learn more about echo cancellation.

When finished, click OK to dismiss the Settings screen, or click the Apply button if you want to implement your changes without closing the Settings screen.

Related Topics

  Necessary hardware components


Settings - Video tab

Use this Video tab to  set up your video phone’s PC camera as follows:

•	Select the PC camera you want your video phone application to use.  Click the [image] button and select the desired camera from the drop-down list.

•	Click the Test button to view the video picture coming from the selected camera.  Click the Camera Controls button if you wish to adjust the picture.

•	Select the Mirror my video check box if you want your "My Video" window to display a mirror image of the video from your PC camera.

When finished, click OK to dismiss the Settings screen, or click the Apply button if you want to implement your changes without closing the Settings screen.


Settings - Directory Listing tab

Use this Directory Listing tab to set up and maintain the set of directory services with which you can register:

•	To register with one of your existing directory services, click the [image] button.  Select the desired directory service from the drop-down list.

•	Click the Edit button to add, edit, or delete directory services.

•	To edit your directory service information, click in the desired boxes and type the new information.  Note that you type this information once; it is then applied to whichever directory service you register with.

•	Use the Do not show my name... check box to specify whether or not you want your contact information published in the directory service’s public directory.

When finished, click OK to dismiss the Settings screen, or click the Apply button if you want to implement your changes without closing the Settings screen.

Related Topics

  What does it mean to be registered with a directory service?

  Registering with a directory service

  Adding a directory service

  Edit a directories listing

  Deleting a directory service


Settings - Connection tab

Use this Connection tab to specify your computer’s Internet connection settings:

•	Connection Type:  Click the [image] button and select the type of Internet connection your computer uses.  Intel® Video Phone uses this setting to optimize your video transmission speed.

•	Device to use for Internet calls:  Click the [image] button.  The options that appear are determined by the hardware installed in your computer.  In general, select Automatically Detect unless you specifically want to use a different device to connect to the Internet.

•	Advanced Network Settings:  Although not normally required, placing a check mark in this box allows you to set up your Intel® Video Phone to place and receive calls from behind a router or corporate firewall.

When finished, click OK to dismiss the Settings screen, or click the Apply button if you want to implement your changes without closing the Settings screen.

Related Topics

  Connecting to the Internet

  Your Internet connection

  Using video phone through a corporate firewall

  Using video phone through a non-H323 router


Wizard - Welcome to Intel(R) Video Phone
Welcome to Intel® Video Phone

When you start Intel Video Phone for the first time, this start up wizard runs automatically and prompts you to make choices that prepare your system to make and receive Internet phone calls.

Note

You can click Cancel at any time to exit the start up wizard.  However, the wizard reappears each time you start the video phone until you complete all required information.

This is the first screen in the start up wizard.  Use it to type the following information:

•	Caller ID:  Type text that identifies you to your guests when you call them.  When you call someone who also uses Intel Video Phone, your caller ID appears on the recipient’s call status box.

•	Internet connection type:  Specify the method your computer uses to connect to the Internet.  Intel® Video Phone uses this setting to optimize your video transmission speed.  Remember that you must be connected to the Internet to make or receive an Internet phone call.

When finished, click the Next button to continue.

Related Topics

  Your Internet connection

  Connecting to the Internet


Wizard - Register in an Online Directory
Register in an Online Directory

Use this wizard screen to register with a directory service.

To Register in an Online Directory

1	Click the [image] button and select the directory service you want to register with.

•	If the desired directory service is not listed, click the Edit button to access the Edit Directories Listing screen.  See Adding a Directory Service for instructions.

•	Select None if you want to run the video phone and not register with any directory services.  You can still place Internet calls, but others cannot call you unless they know your current IP address.

2	Type the following directory information:

•	First Name:  Type your name.  People can use your name to search for you in the directory.

•	Last Name:  Type your name.  People can use your name to search for you in the directory.

•	Email Address:  People can use this email address to place an Internet call to you.  The directory service matches this email address with your computer’s current IP address in order to place the call.

•	Location:  Type some text to describe your physical location.  This information may be seen by people viewing your listing in some directory services’ public directory.

•	Comments:  This is an optional box.  Type any additional text that may be seen by people viewing your listing in some directory services’ public directory.

3	Decide whether or not to show your name in the public directory:

•	Leave this check box unselected if you want your name and email address published in the service’s public directory.  This means that anyone can find your listing and make Internet phone calls to you.

•	Select this check box to keep your contact information private.  People can place Internet calls to you through this directory service only if they already know your email address or IP address.

4	When finished, click the Next button to continue.

Note

If you do not select the Do not show my name..." check box, you are asked to confirm that it is all right to have your email address shown in the public directory.  Remember that you might receive unsolicited calls.

Related Topics

  Add a directory service

  Delete a directory service

  Edit a directory listing


Wizard - Setting up Your Camera
Setting up Your Camera

Use this wizard screen to set up your PC camera for Internet calls.

To Set up Your Camera

1	Select the PC camera you want to use with the video phone:

•	If your connected PC camera is not already displayed, click the [image] and select the camera from the list.

2	Click the Test button to preview a live video picture from the selected PC camera.

3	If you want to adjust the picture, click the Camera Controls button.   Adjust the camera settings as desired.  Click OK when finished.

4	Decide whether you want to view a mirrored or unmirrored video picture in your My Video window:

•	Select the check box if you want your "My Video" window to show a mirror image of the video coming from your PC camera.

•	Leave this check box unselected if you prefer not to mirror your video.

5	When finished, click the Next button to continue.

Related Topics

  Using Intel® Video Phone without a PC camera

  Displaying the "My Video" window


Wizard - Setting up Your Speakers or Headphones
Setting up Your Speakers or Headphones

Use this wizard screen to set up your speakers or headphones so that you can hear properly when making Internet phone calls.

Note

You must have either speakers or headphones connected to your computer in order to hear during Internet calls.  See Necessary Hardware Components for more information.

To Set up Your Speakers or Headphones

1	Connect your speakers or headphones to your computer.

2	Click the Test button to play a sample sound of a telephone ringing.

3	To adjust the volume, drag the slider to the right (for louder sound) or to the left (to reduce the sound).  Click the Stop button when the volume is correct.

4	If you have an additional playback device you’d like to check, click the [image]  and select it from the list.  Repeat steps 1 [image] 3 above.

5	When finished, click the Next button to continue.

Related Topics

  Adjusting speaker volume during a call


Wizard - Setting up Your Microphone
Setting up Your Microphone

Use this wizard screen to set your microphone level.

Note

You must have a microphone connected to your computer for your guests to hear you during Internet calls.  See Necessary Hardware Components for more information.

To Set up Your Microphone

1	Click the [image] to select the microphone you want to use with your video phone.

2	Make sure the microphone is connected to your computer.

3	Position the microphone as you expect to place it when making Internet calls.  Speak continuously into the microphone in your normal telephone voice.

The microphone sound level adjusts automatically as you speak.  Speak continuously speaking until the Record Volume slider movement stops.

When properly adjusted, the sound bar will peak at 90 to 95% while you are speaking into the microphone.  You can manually adjust the slide control to attain this level, if necessary.

4	Click the Finish button to exit the start up wizard.  You should now be ready to place and receive Internet phone calls.

Related Topics

  Adjusting microphone volume during a call


Information Button - Advanced Network Settings
Advanced Network Settings

Typically, the Advanced Network Settings check box remains unchecked.  However, you can use these settings to allow you to place and receive Internet phone calls through a corporate firewall, or through a non-H323 router.

For instructions, see Using Video Phone Through a Corporate Firewall or Using Video Phone Through a Non-H323 Router.

For more detailed information about configuring routers and firewalls to permit incoming and outgoing Internet phone calls, see this Intel® web site:

http://support.intel.com/support/go/camerapack/v5/ivp.htm


Information Button - Echo Cancellation
Information (Echo Cancellation)

If your guest hears an echo during an Internet call, select the Use Echo Cancellation check box to enable the echo cancellation feature on your video phone.  If you hear an echo, ask your guest to enable echo cancellation on his or her video phone.

Note

Enabling echo cancellation may make it hard to hear the other person if there is a lot of background noise.  If you are having a problem with hearing echos, you and your guest might try using headsets instead of enabling echo cancellation.


Place a Call Dialog
Place a Call

Use this dialog box to specify the person you want to call with the video phone.

To Place a Call

1	Click in the IP or Email Address box and type your guest’s email address or the IP address of his/her computer.

If you are using hellp.connectedpc.com but do not know the person’s IP or email address, click the Who’s Online button to try and find him or her using this directory service.

2	Click the Using [image] button and select the method by which video phone attempts to place speed dial calls to this person:

•	Automatic:  Uses your default directory to place the call.  Click the Edit button to check which directory service you have selected as your default.

•	IP Address:  Uses your guest’s computer’s IP address to place the call.  You must have typed an IP address in the IP or Email Address box above.  Note that in many cases, a computer’s IP address changes each time it reconnects to the Internet.  If you want to call someone using their IP address, make sure you know the current IP address before you place the call.

•	A specific directory service:  All directory services that you have added to your video phone appear here.  If you select a specific directory service here, video phone uses it whenever you place a speed dial call to this person.

5	Click the Call button to place the call.

Note

Click the Edit button if you want to add a new directory service or change the directory service associated with this call.


Speed Dial List Dialog
Speed Dial List

This dialog box displays all speed dial entries that you have created for your video phone.  You can perform any of the following procedures from this screen:

•	Add a new speed dial entry.

•	Edit an existing speed dial entry.

•	Delete a speed dial entry.

Related Topics

 Calling someone on your speed dial list


Speed Dial Entry Dialog
Speed Dial Entry

Use this dialog box to create a new speed dial entry or to edit an existing entry.  Type or modify information in these boxes, then click OK.

For instructions on typing the required information, see Adding a Speed Dial Entry.

Click the Edit button if you want to add a new directory service or change the directory service associated with the selected speed dial entry.


Intel(R) Video Phone Troubleshooter
Intel® Video Phone Troubleshooter

The Intel® Video Phone Troubleshooter provides solutions to problems you may have with your video phone program or hardware.

Begin by clicking the category below that best matches your problem:

  Problems placing or receiving calls

  Audio problems

  Video problems

  Internet problems

  Directory service problems


Problems Placing or Receiving Calls

If you are having trouble placing or receiving Internet calls with your Intel® Video Phone, click your specific problem below:

  Calls I place are not connected

  People say that their calls to me fail

  I can't tell when I have an incoming call

  Calls are terminated unexpectedly


Audio Problems

If you or your guests notice problems with voice quality or other audio problems during an Internet call, click the specific problem below:

  I cannot hear my guest

 My guest cannot hear me

  Voices break up during a call

  I hear my own voice echo through my speakers

  My guests hear their own voices echo through their speakers


Video Problems

If you or your guests notice problems with video quality during an Internet call, click the specific problem below:

  I cannot see my guest

  My guest cannot see me

  Movement in the video window is slow or choppy

  The video picture quality is poor

  The video screen is frozen


Internet Problems

If you have difficulty with your Internet connection while using Intel® Video Phone, click the specific problem below:

  I cannot connect to the Internet


Directory Service Problems

If you have problems adding or registering with directory services, or if you have trouble calling someone through a particular directory service, click the specific problem below:

  Intel® Video Phone cannot register me with a directory service

  Callers cannot find me on a directory service I am registered with

  I cannot locate people on their directory service


Calls I Place are not Connected

If the calls you place using Intel® Video Phone fail to be connected, try the following suggestions:

If you get an error message when your call fails to be connected, read the message and use it to try and solve the problem.

The person you are calling might not be online, or may be registered with a different directory service.  If you are calling using their IP address, remember that their computer may be assigned a different IP address each time they connect to the Internet.

Place a call to yourself.  You should receive a message indicating that the line is busy (that you are already in a call).  If you do not receive this message, it may be an indication that your call is not being attempted.

Ask your guest to place a call to themselves.  They should receive a message indicating that the line is busy.  If they do not receive this message, it may be an indication that your call is being attempted, but a problem at your guest’s installation is not allowing the call to be connected.

Communicate with your guest by email.  Ask to confirm the following information about your guest’s set-up:

•	The name and address of the directory service he or she is registered with.  Make sure you have added that same directory service on your video phone, and are using it to place the call.

•	The email address he or she used to register with the directory service.  Make sure you use that email address when placing the call.

Try placing the call using your guest’s current IP address, rather than using a directory service and his or her email address.

If your speed dial calls are not being connected, remember that the person you are trying to call might not be currently registered with the directory service you indicated in the Speed Dial Entry screen.


People Say that Their Calls to Me Fail

If other people complain that they are unable to call you on your Intel® Video Phone, try the following suggestions:

Make sure your callers know that they can only place a call to you when you are online with your video phone application running.

If people want to call you through a directory service, tell them the name and address of the directory service you are using.  Let callers know whether or not your contact information is published in the public directory, and remind them that your information only appears when you are actually registered with that directory service.

If someone is trying to call you using your IP address, make sure they know the correct and current IP address of your computer.

If your computer is behind a corporate firewall, your callers need to use your IP address plus an additional piece of information to rout their call to your computer.  Send them the "IP Address +" text found in your My Info dialog box.


I Can't Tell When I have an Incoming Call

If you miss incoming calls because you couldn’t tell that your Intel® Video Phone was ringing, try these suggestions:

Make sure your speakers or headphones are connected to your computer.  Try disconnecting and reconnecting them.

Use the [image] control to Increase your speaker volume.

Perform the speaker set up procedure to reset the volume level:

1	Click the Settings button.

2	Click the Audio tab.

3	Click the Test Microphone and Speakers button.  Follow the instructions to set up your speakers and test their sound level.

Check your computer’s master volume setting.  If muted or set too low, it will over-ride your video phone volume settings.

If your video phone is minimized, consider restoring it and bringing it to the front of your computer screen when you are expecting a call.  The flashing Answer button alerts you to incoming calls.

If your video phone is minimized and you have selected the Automatically Answer Incoming Calls option, you may answer incoming calls without realizing you are on the phone.  Consider de-selecting that option on your video phone to avoid this situation.


Calls are Terminated Unexpectedly

If your Intel® Video Phone calls are disconnected suddenly, it may be due to the following causes:

Call is on hold.  Make sure you or your guest has not simply placed the call on hold.

Heavy Internet traffic or problems with your Internet Service Provider.  Try placing the call again.  During peak times you may have to wait until the traffic is lighter.

Modem or Internet connection problems.  Both you and your guest should check your modem settings and your connection to the Internet.  If you have difficulty dialing up to your Internet Service Provider, check with their customer service.

Software or computer problems.  If your computer freezes up, or if the video phone program halts suddenly, you may need to restart your computer.  Start the video phone and place the call again.


I Cannot Hear My Guest

If you have difficulty hearing your guests’ voices during Internet calls, try the following suggestions:

Reduce the background noise at your and your guest’s location.  The video phone works best in a quiet environment.

Make sure your speakers or headphones are connected properly.  Try disconnecting and reconnecting them.

Use the [image] control to Increase your speaker volume.

Perform the speaker set up procedure to reset the volume level:

1	Click the Settings button.

2	Click the Audio tab.

3	Click the Test Microphone and Speakers button.  Follow the instructions to set up your speakers and test their sound level.

Check your computer’s master volume setting.  If muted or set too low, it may over-ride your video phone volume settings.


My Guest Cannot Hear Me

If your guests complain that they cannot hear you during Internet calls, try the following suggestions:

Reduce the background noise at your and your guest’s location.  The video phone works best in a quiet environment.

Make sure your microphone is connected properly.  Try disconnecting and reconnecting the microphone.

Use the [image] control to Increase your microphone volume level during a call.

Ask your guest to increase the volume of his or her speakers.

Ask your guest to check their computer’s master volume setting.  If muted or set too low, it may over-ride their speaker volume settings.

Perform the microphone set up procedure to reset the volume level:

1	Click the Settings button.

2	Click the Audio tab.

3	Click the Test Microphone and Speakers button.  Follow the instructions to set up your microphone.


Voices Break up During a Call

If your or your guests’ voices break up or suffer other quality problems during Internet calls, try the following suggestions:

If your guest’s voice breaks up, ask them to turn their microphone volume down slightly.

Try various distances from the microphone.  You may need to get closer to the microphone or farther away from it.

Reduce the background noise at your and your guest’s location.  The video phone works best in a quiet environment.

Try using headphones, instead of speakers.

Close other applications running on your or your guest’s computer.

Perform the microphone and speakers set up procedure to reset the volume level:

1	Click the Settings button.

2	Click the Audio tab.

3	Click the Test Microphone and Speakers button.  Follow the instructions to set up your microphone.

Check to see if there is an updated audio driver available for your computer on the MIcrosoft Windows* Update Web site or your sound card manufacturer’s Web site.  To check Microsoft’s Web site, click the Windows* Start button and then click Windows Update.  Follow the instructions on the screen.


I Hear My Own Voice Echo Through My Speakers

If you hear the echo of your own voice during Internet calls, try the following suggestions:

Ask your guest to use headphones, rather than speakers.

Ask your guest to move their microphone closer to them and farther away from the speakers.

Ask your guest to reduce the speaker volume.

If your guest’s video phone has an echo cancellation feature, ask them to enable it.


My Guests Hear Their Own Voice Echo Through Their Speakers

If your guests complain that they hear their own voices echo during Internet calls, ask them to try the following suggestions:

Use headphones, rather than speakers.  This should stop your voice from echoing back to you through your guest’s microphone.

Move your microphone closer to you and farther away from the speakers.

Reduce the volume on your speakers.

Enable the echo cancellation feature of your Intel® Video Phone.


I Cannot See My Guest

If you do not see any video of your guest during Internet calls, try the following suggestions:

Ask your guest if they have a working PC camera connected to the computer.  People making Internet calls without a camera will not transmit any video.

Ask your guest to check their camera settings: make sure their camera lens is open and the brightness setting is correct.

If your guest is using Intel® Video Phone, ask them to enable the "My Video" window.  If they cannot view their own video, there is a problem with their system.

Try reducing the size of your video window, especially if you have it set to Large or Full Screen.

End the call and then reconnect.  The Internet connection may have failed or was too busy to carry the video signal.


My Guest Cannot See Me

If your guests complain that they do not see any video coming from your PC camera during Internet calls, try the following suggestions:

Make sure your camera lens is open and the camera is turned on.

If your camera has a brightness and darkness setting, adjust it toward the Brightness setting.

Enable the "My Video" window.  If you cannot see your own video, try disconnecting and reconnecting your PC camera.

Check your video settings:

1	Click the Settings button.

2	Click the Video tab.

3	Click the Test button.  View the live video coming from your camera.  Click the Camera Controls button if you want to adjust your camera settings.

End the call and then reconnect.  The Internet connection may have failed or was too busy to carry the video signal.


Movement in the Video Window is Slow or Choppy

If the video displayed on your screen appears choppy, try the following suggestions:

If the video you see of your guest seems slow, it may be due to heavy traffic on the Internet.  Resizing your video window to Medium or Small should decrease the amount of time it takes to see your guest.

Move the slide control on the Call Quality Settings window toward the Smoother Video setting.  This speeds up the motion, but the picture might not be as clear.  Click the Apply button to see the effect on the picture quality.  Readjust, if necessary.

If you have other applications running on your computer, shut them down to free up operating resources.

Make sure your Internet Connection Type is set to match your Internet service.

You and your guest should both check your modem settings and your connection to the Internet.  See if your Internet Service Provider offers suggestions to improve the video speed.  Try disconnecting from the Internet and then calling again.

Adjust the hardware acceleration setting of your (or your guest’s) computer:

1	Access the hardware acceleration control through your computer’s Start button.  (For specific instructions, see the online Help for your operating system.)

2	Drag the Hardware Acceleration slider to increase the hardware acceleration one setting at a time.


The Video Picture Quality is Poor

If the video picture on your or your guest’s computer is of poor quality, try the following suggestions:

If one person’s video picture is out of focus, or is too light or dark, the other person should adjust their camera settings.

Adjust the lighting in the room.  There should be plenty of light, but it should not be harsh.  Make sure the light source is in front of, and not behind, you or your guest.

Make sure neither you nor your guest is sitting in front of a distracting background, such as a wall with a busy pattern.

Check your Intel® Video Phone camera settings:

1	Click the Settings button.

2	Click the Video tab.

3	Click the Test button.  View the live video coming from your camera.  Click the Camera Controls button if you want to adjust your camera settings.

Move the slide control on the Call Quality Settings dialog toward the Sharper Picture setting.  This improves the picture quality, but the video speed may be slower.  Click the Apply button to see the effect on the picture quality.  Readjust, if necessary.


The Video Screen is Frozen

If the video displayed on your screen is frozen, try the following suggestions:

If the frozen video is due to heavy Internet traffic, you may wish to continue your call using voice only.  Live video could resume if traffic becomes lighter.

Ask your guest to send a smaller video picture.  (With Intel® Video Phone, use the Call Quality Settings dialog box to adjust this setting.)

Place the call on hold for a few seconds, then rejoin the call.

If necessary, disconnect the call, restart your computer (or ask your guest to restart their computer), and try the call again.


I Cannot Connect to the Internet

If you are unable to connect to the Internet using Intel® Video Phone, exit the video phone program, try the following suggestions:

Make sure you have an Internet Service Provider account for connecting to the Internet (or have a direct LAN connection) and that you have configured your computer to use the account.

If you connect to the Internet with a network adapter, make sure your Windows* Networking properties are configured properly.  Contact your network administrator or your Internet Service Provider for help.

Restart your computer and try connecting to the Internet without using video phone.  If you still cannot connect to the Internet, check your modem (if used) and the physical connection of the Internet line to your computer.  Consult your Internet Service Provider’s customer service for additional information.

If you can connect to the Internet without video phone, you might need to make your connection before starting the video phone program.

You can automatically connect to your Internet Service Provider every time you start the video phone.  This option is located on the General tab of the Settings screen.

If you are having trouble connecting to the Internet with your video phone, check your Internet connection settings, located on the Connection tab of the Settings screen.  Make sure you have selected the correct connection type and device to use for Internet calls.  Do not check the Advanced Network Settings box unless your computer is behind a corporate firewall or a home-installed router.


Intel Video Phone Cannot Register Me with a Directory Service
Intel® Video Phone Cannot Register Me with a Directory Service

If your attempts to register with a directory service fail, try the following suggestions:

If your computer is installed behind a corporate firewall or home-installed router, you will not be able to register with any directory service.  The only way to place and receive Internet phone calls is by using your or your guest’s current IP address.

Try registering with a different directory service.

The directory service’s server may have been down or extremely busy when you tried to register.  Wait a few minutes and try again.

If you have configured your video phone to work behind a router or firewall, you will be unable to register with any directory service.  You must provide your IP address to people wanting to place an Internet call to you.


Callers Cannot Find Me on a Directory Service I am Registered With

If people complain that they can’t locate you in your directory service, try the following suggestions:

Remind your callers that your contact information only appears in the directory when your Intel® Video Phone is running and when you are actually registered with the directory service.

Make sure your caller knows which directory service you are currently registered with.  Send them this information by email, if necessary.

If you choose to register with a directory service without publishing your information in the directory, your caller can place an Internet call to you through that service.  He or she just needs to know the email address you used to register with the directory service.

You can provide callers with your computer’s current IP address.  This allows them to call you without first finding you in a specific directory service.


I Cannot Locate People on Their Directory Service

If you cannot find the people you want to call using their directory service, try the following suggestions:

Remember that peoples’ contact information only appears in the directory when their video phone is running and they are actually registered with the directory service.  You cannot look people up any time you like and expect to find their listing.

You need to know which directory service the person you want to call is currently registered with.  If you do not have this information, contact the person by email and ask for his or her directory service information.

The people you want to call may be registered with a directory service without publishing their information in the directory.  You can place an Internet call to them through that service if you know the email address they used to register with the directory service.

Ask the person for his or her computer’s current IP address.  This allows you  to call them without first finding them in a specific directory service.


Help Links

Green text is always a link in this Help system.  Click a link to either display a popup window (like this one) or jump to a topic related to the green word or words.


Stand-alone popup
Stand-alone

If you have installed Intel® Video Phone on your computer but did not install Intel® Create & Share® software, video phone functions by itself as a stand-alone program.


Intel Create & Share Popup
Intel® Create & Share Software

Intel® Create & Share® Software allows you to perform a wide variety of activities with your PC Camera, including use of the video phone program.


Directory Service Popup
Directory Service

A Web site that lists your name and email address so people can find you and place Internet calls to you.


TCP/IP Address Popup
IP Address

A numeric address given to servers and users connected to the Internet.  When you go "online" you are assigned an IP address by your Internet Service Provider.  This IP address may be the same every time you log on (this is called a static IP) or it can change and be assigned each time you connect based on what's available.

If your IP is automatically assigned, then someone trying to place an Internet phone call to you will not be able to connect unless you tell them your current IP address.


Public Directory

Each directory service may have its own version of a directory which lists persons who are available to receive Internet phone calls.


Email Address

The email address you used to register with a directory service does not have to be a working email address.  It just has to be a unique address that the directory service can use to match up an incoming call with your computer’s current IP address.

When you see an incoming caller’s email address displayed in the Call Status box, remember that it is not necessarily an indicator of the caller’s true identity.


Firewall

Most companies have a barrier, or firewall, to prevent people that are outside the company from entering its network or intranet and accessing individual computers within that network.  Intel® Video Phone can only be used through a firewall if the company has set up an H323 proxy.


Trademark

Brand, name, or trademark owned by another company.


Default Directory for Placing Calls Popup
Default Directory for Placing Calls

Each time you place a call, the directory you choose as the default will be used unless you select a different directory when placing the call, as follows:

•	Choose a different directory from the Place a Call dialog box.

•	Use the Speed Dial Entry screen to specify a different directory for one of your speed dials.


Dial-up Service

A type of Internet service that allows users to connect to an Internet Service Provider’s network using a computer, a modem, and a standard telephone line.  To access the Internet, your phone line must be connected to the modem and you must have an account with the Internet Service Provider.


Router

A home-installed device that allows a user to connect any number of computers to one Internet connection.  This type of router performs Network Address Translation (NAT) for the purpose of Internet connection sharing.

Individual computers in the network do not have their own IP addresses.  Your router must be configured to "rout" Incoming Internet phone calls to the appropriate computer in your home network.  In addition to the home-installed router, some Internet Service Providers use a router to assign a limited number of IP addresses to their customers who are online at any given time.


Proxy

A proxy server is used to allow direct Internet access from behind a firewall.  Basically, the proxy opens a socket on the server, and allow communication via that socket to the Internet.  If your computer is inside a protected network, and you want to place or receive Internet phone calls, your network administrator must set up a proxy server using the H323 standard to permit that type of communication with the outside world.

Other types of proxy, for example an http proxy allow connection to the Internet, but will not work for the video phone program.


H323 Standard

A set of protocols that provide specifications for real-time, interactive applications such as Internet phone calls.  If you are using Intel® Video Phone from behind corporate firewalls, your network must have an H323 proxy in place to allow the calls to pass through the firewall.


LAN

Local Area Network.  A network that connects computers in a small pre-determined area (such as a room, a building, or a set of buildings).  LAN's can also be connected to each other via telephone lines, and radio waves.

Workstations and personal computers in an office are commonly connected to each other with a LAN.  This allows them to have send/receive files and/or have access to the files and data.