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Hardware Terms - LIVE
Last updated: Sat, 05 Apr 2025 00:58:40 GMT

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</style> <div class="builder-component" data-name="page"> <div class="builder-content" data-builder-content-id="598b554f931f424cb637c009a2a6b55a" data-builder-component="page" data-builder-variation-id="598b554f931f424cb637c009a2a6b55a" > <div builder-content-id="598b554f931f424cb637c009a2a6b55a" builder-model="page">  <div class="builder-block builder-ca35aff"> <div class="builder-symbol"> {% capture snippet_content %} {% include 'content.258e9fe5cdad46c5b39efb220231946f.builder.liquid', %} {% endcapture %} {% if snippet_content contains "Liquid error" %} {% else %} {{ snippet_content }} {% endif %} </div> </div>  <div class="builder-block builder-cdea23a"> <div class="builder-symbol"> {% capture snippet_content %} {% include 'content.2382e11ffd744eaab5b51eee94b5c4a6.builder.liquid', %} {% endcapture %} {% if snippet_content contains "Liquid error" %} {% else %} {{ snippet_content }} {% endif %} </div> </div>  <div class="builder-block builder-54e82a6"> <div class="builder-symbol"> {% capture snippet_content %} {% include 'content.91cd5f522c7c438dbc9bd28b3d18b224.builder.liquid', %} {% endcapture %} {% if snippet_content contains "Liquid error" %} {% else %} {{ snippet_content }} {% endif %} </div> </div>  <div class="builder-block builder-72d51cf bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-cb52255" builder-id="builder-cb522557077345f0b09149515dee054e"> <div class="builder-custom-code"> <div class="spacer-80" /> </div> </div>  <div class="builder-block builder-be56a9a base-margin font-lg font-mob-xl">  <span class="builder-text"> <p>Order Terms of Service</p> </span> </div> </div> </div>  <div class="builder-block builder-9e65c34 bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-8f6f18e" builder-id="builder-8f6f18e9eb484f1ab7cd0dbccc71d397"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-3ebd6c0 base-grid">  <div class="builder-block builder-466a928 gb-1 ge-12 get-12">  <div class="builder-block builder-3971d45 base-margin font-lg font-mob-xl">  <span class="builder-text"> <p>Hardware Terms of Service</p> </span> </div>  <div class="builder-block builder-4f20c78" builder-id="builder-4f20c7836d574a01bdb63005f9408ff0"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div> </div> </div>  <div class="builder-block builder-5752ee4" builder-id="builder-5752ee4860da464ba9970d9ff8c0f420"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-645f582 base-grid">  <div class="builder-block builder-7ca1dfb gb-1 ge-7 get-12"> </div> </div>  <div class="builder-block builder-0128877 base-grid-two"> </div> </div> </div>  <div class="builder-block builder-fa29179 bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-3d3b8d7 base-grid">  <div class="builder-block builder-f72e689 gb-1 ge-12 get-12">  <div class="builder-block builder-709c8bc" builder-id="builder-709c8bc20711407b9b750d349a748a2f"> <div class="builder-custom-code"> <div class="child-divider" /> </div> </div>  <div class="builder-block builder-cd0baf8" builder-id="builder-cd0baf8121104136bceec7fb4f06ef5c"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div> </div> </div>  <div class="builder-block builder-ee5944a base-grid">  <div class="builder-block builder-4707650 gb-1 ge-12 get-12">  <div class="builder-block builder-28cebdc gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Order Policy<br></p> </span> </div>  <div class="builder-block builder-e944eb9" builder-id="builder-e944eb976e59442ebbdd63c1b7fa7958"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-cfe0b35" builder-id="builder-cfe0b357c4d9447ba8b435b17222bd4f"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-013cd07 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>Orders are fully refundable deposits. Orders will be charged in full at the time of check-out. As a custom-made product, it can take a couple weeks to a couple months to manufacture and ship your order. For information about shipping estimates after check-out, see Shipping Policy below. For information about canceling an order before it ships, see Canceling your Order below.<br></p> </span> </div>  <div class="builder-block builder-792286c" builder-id="builder-792286c93267487088adaa0d035f7e0a"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-915a839" builder-id="builder-915a839eef4048e79863d4899b024819"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-4a466cb" builder-id="builder-4a466cb962fb466b9eef4e19902644b5"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-e832af2 gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Financing Policy<br></p> </span> </div>  <div class="builder-block builder-480c033" builder-id="builder-480c0336d1e74988a271018e9cba6fd0"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-f77db5b" builder-id="builder-f77db5b1562449fbb071db606249cc92"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-be86372 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>Rates from 0-36% APR. For example, a $999 Bigscreen Beyond might cost $32.23/mo over 36 months at 10% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: <a href="http://affirm.com/lenders" target="_blank"><font color="#4d1ef7">http://affirm.com/lenders</font></a>. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license. For licenses and disclosures, including information for see affirm.com/licenses. If you finance your purchase your first payment is due approximately two weeks after your purchase is submitted. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.<br></p> </span> </div>  <div class="builder-block builder-25de8ba" builder-id="builder-25de8ba98d9c42c2b5daf0cb8894ff59"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-8ebb8e7" builder-id="builder-8ebb8e7b8e954a488e6e4a231e28e4b9"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-9de8b6e" builder-id="builder-9de8b6e7d875410fb688245de209ce47"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-43333af" builder-id="builder-43333af8f27a4710828999c458c45830"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-c1214e5 gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Shipping Policy<br></p> </span> </div>  <div class="builder-block builder-14d0354" builder-id="builder-14d0354a46084345becb79b023a51376"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-8980d35" builder-id="builder-8980d358411949a3adaf5f7640e70b85"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-4ce0258 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>As Beyond is a tailor-made product, there are lead-times to shipping.</p> <p><br></p> <ul> <li> The expected time-frame of dispatch will be present on the product page at the time of ordering <ul> <li> This expected time-frame is only an estimate, due to the somewhat unpredictable nature of custom manufacturing. </li> <li> Product delivery dates may vary, and we will keep you updated to the best of our ability on the status of your order. </li> </ul> </li> <li> At check-out, you might be able to select a shipping option. The time estimate there is an estimation of how many days the shipping process will take from <b>dispatch</b>.</li> <li> You will receive an email with a tracking link when your order is shipping.<br><li>The risk of loss of, or damage to, products shall pass to you when you, or a person designated by you, acquires physical possession of the products. Title in the products shall pass to you when the products are picked up by the carrier from our warehouse. At this point, you will receive a shipment notification email. If there are any issues with delivery, please contact support@bigscreenvr.com to resolve.&nbsp;</li></li></ul> </span> </div>  <div class="builder-block builder-04e5697" builder-id="builder-04e5697698e1491590b3a1249f5925ac"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-665083b" builder-id="builder-665083bec7584164a1fef2b6ba308e55"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-b08070f gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Tracking shipments<br></p> </span> </div>  <div class="builder-block builder-0d7ab8b" builder-id="builder-0d7ab8bd2cd84be39e470757663264f2"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-aa46ce9" builder-id="builder-aa46ce9938544d0f9b7d7170b4ce5933"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-be21a7a font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <ul><li>When your order is shipping, you will receive an email from us which will include a tracking number you can use to check its status.</li><li>Please allow the tracking link 48 hours to start working. If the link continues not to function, please reach out to us at support@bigscreenvr.com</li><li>After items have been shipped and a tracking number has been assigned, please first work with the respective shipping company if problems were to occur.</li></ul> </span> </div>  <div class="builder-block builder-733ca23" builder-id="builder-733ca23e23844afdb30516e4bb36d839"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-2482c5e" builder-id="builder-2482c5e6323442f4b48d9ff1869b1157"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-e521508 gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Shipping regions (Availability)<br></p> </span> </div>  <div class="builder-block builder-5590203" builder-id="builder-5590203f8b934c4da45d1f10a10cd68e"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-e691f40" builder-id="builder-e691f401638949a69f70a80a65b31cb9"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-af81b25 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>For pre-orders, we support and ship to the following regions as of 14/10/2023 (DD-MM-YYYY)<br><br></p><p>In the Americas we ship to:<br>The United States and Canada.<br><br></p><p>In Europe:</p><p>Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, (The) Netherlands, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,Switzerland and The United Kingdom<br><br></p><p>In the rest of the world we ship to: <br>Japan, New Zealand, and Australia.<br></p> </span> </div>  <div class="builder-block builder-32c726f" builder-id="builder-32c726fb331e4757bd65e4cb1b71695f"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-bd54e61" builder-id="builder-bd54e61994324d83b941c01b931307e2"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-9944fbf" builder-id="builder-9944fbf0b1704ce2b30c5f80de6a2946"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-5987dac gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Canceling your order<br></p> </span> </div>  <div class="builder-block builder-ae1f59e" builder-id="builder-ae1f59ee22544b6fb11be2059a38227c"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-264ddf3" builder-id="builder-264ddf3b40cc48a099b6dcbaddb551f0"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-6239d28 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>Orders for the Beyond headset can be canceled free of charge any time before your order ships. Cancellations for multiple headset orders placed within 7 days may be subject to a 5% processing fee.</p><p><br></p><p>Separate orders containing solely prescription lenses can be canceled free of charge any time before your lenses are produced.</p><p><br></p><p>If your lenses have been produced already, we can cancel your order and refund you the cost of shipping, but we cannot refund you the cost of the lenses.</p><p><br></p><p>To cancel your order, please reach out to support@bigscreenvr.com. Please state your order number and reason for canceling in this email. We strive to process cancellations and issue refunds within 72 hours (excluding weekends and holidays). We will refund the amount to the payment method used originally, unless you have explicitly stated otherwise (if it is within our means to do so).<br></p> </span> </div>  <div class="builder-block builder-3d73814" builder-id="builder-3d738145ccad4efeb29cf510dbf2bde0"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-7a75b58" builder-id="builder-7a75b58d36e84bf68e1dbeda0e56e733"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-e4e450c gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Right to return your order<br></p> </span> </div>  <div class="builder-block builder-3f58210" builder-id="builder-3f582107a3014c738ba29dc251264a29"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-79bdbc6" builder-id="builder-79bdbc63197f45f9a4a21fc9ee38002d"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-fbb0f78 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>Prescription lenses and Custom-fit Cushions are excluded from the general right of withdrawal, as they are customized to the end user. Defects are still covered under our product warranty.</p><p><br></p><p>For headsets, you have the right to cancel and return any purchase of the headset within 14 days from the day on which you or any third party on your behalf receive(s) the hardware. To exercise this right, you must email Bigscreen at <a href="mailto:support@bigscreenvr.com" target="_blank"><font color="#4d1ef7">support@bigscreenvr.com</font></a> within those 14 days and inform us of your intent to cancel/return.</p><p><br></p><p>Do not ship returned items to Bigscreen without Bigscreen first approving your intent to return and Bigscreen providing you a return shipping label.</p><p><b><br></b></p><p><b>This return program may not apply to you if the hardware has been damaged, modified, abused, or is otherwise no longer in new condition as a result of use or testing. "No longer in new condition" includes headsets used for more than 20 usage hours, as seen inside the Bigscreen Beyond Utility. You might be liable for diminished value of the hardware caused by its treatment while in your possession.</b><br></p> </span> </div>  <div class="builder-block builder-a77d97a" builder-id="builder-a77d97a337944f8e978af3f9a89ed11e"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-756ce23" builder-id="builder-756ce23c1ca64ffcbf0f5582b0c8434b"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-7546cff gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Effects of cancellation/withdrawal<br></p> </span> </div>  <div class="builder-block builder-3a55198" builder-id="builder-3a55198537fe4f46ad3155d7a31edcae"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-13b02e1" builder-id="builder-13b02e199a8248a1ace729229a87babb"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-b08c617 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>We will refund all payments received from you for the items purchased excluding the cost of custom-made items, such as our custom cushion, as well as the cost of shipping.</p><p><br></p><p>We strive to issue refunds no later than 14 days after we, or anyone on our behalf, receive(s) the item. We will refund the amount to the payment method used originally, unless you have explicitly stated otherwise (if it is within our means to do so). You will be responsible for paying return shipping costs for the hardware.<br></p> </span> </div>  <div class="builder-block builder-36b2c24" builder-id="builder-36b2c247349c4dc6a23361bc757f6acb"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-df7dc78" builder-id="builder-df7dc78254464e7687849f14e89d03ed"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-31f114d gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Right to Repair<br></p> </span> </div>  <div class="builder-block builder-0a2f221" builder-id="builder-0a2f221c1c6342af9b082d82e0dd6561"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-98244e3" builder-id="builder-98244e36bd6f4ae7b852db7caafa0e6d"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-d7099d3 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>Bigscreen Beyond supports the right to repair movement. Affordable replacement parts and repair guides will be available in the future at store.bigscreenvr.com and 3rd-party partners. A teardown video is available on YouTube, as well as 3D CAD files on SketchFab. User repair and user modifications may cause permanent damage to sensitive electronics and components within the device. User-caused damage voids warranty coverage.<br></p> </span> </div>  <div class="builder-block builder-4961b36" builder-id="builder-4961b36cb2d04974859eed8b56645578"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div> </div> </div> </div> </div>  <div class="builder-block builder-e408b55" builder-id="builder-e408b55f6db747e0b25100cb979cd488"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-4bab915 bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-c8d82c6 base-grid">  <div class="builder-block builder-a9c9b5c gb-1 ge-12 get-12">  <div class="builder-block builder-d4d562b base-margin font-lg font-mob-xl">  <span class="builder-text"> <p>Warranty Terms of Service<br></p> </span> </div>  <div class="builder-block builder-c734b60" builder-id="builder-c734b603abe948a383285ca4c92b993d"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-5188e74" builder-id="builder-5188e742e5564b32922d968b0fde3665"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-1e59150" builder-id="builder-1e5915086ae94ac283658b67aa57de63"> <div class="builder-custom-code"> <div class="child-divider" /> </div> </div>  <div class="builder-block builder-1c1561f" builder-id="builder-1c1561f7a6e14f04b3428af9036984dd"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-b28f92c" builder-id="builder-b28f92caa5f5456e98e93e90e3a70b6f"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-6330329 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>Bigscreen Beyond and replacement parts come with a 1 year limited warranty. EU purchases are eligible for a 2 year limited warranty. Warranty does not cover normal wear and tear or user damage.</p> </span> </div>  <div class="builder-block builder-ae4fa0f" builder-id="builder-ae4fa0f7b19f4ef1ab7f81a94433086b"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-7dc401c" builder-id="builder-7dc401cb00e54fd6893d72c0742a813e"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <a href="/warranty" class="builder-block builder-28231dd action-btn">  <div class="builder-block builder-a3edb31 action-btn-icon-frame">  <div class="builder-block builder-c0c3556 action-btn-icon-lg" builder-id="builder-c0c35567dabf4ca98b64864ecab338cf"> <div class="builder-custom-code"> <img src="https://cdn.shopify.com/s/files/1/0643/5169/9161/files/Arrow_36px.svg?v=1666687278" /> </div> </div> </div>  <div class="builder-block builder-6455af7 action-btn-text ">  <span class="builder-text"> <p>Go to Warranty Page</p> </span> </div> </a>  <div class="builder-block builder-9bf5bd3" builder-id="builder-9bf5bd3c45ee4bddb71d8f1cc3b5ea5e"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-f2234c6 gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Normal Wear and Tear<br></p> </span> </div>  <div class="builder-block builder-c579c04" builder-id="builder-c579c04c6f74428abada07e4a44b16e6"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-9a98e88" builder-id="builder-9a98e8840e124142a22c043bc00e847d"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-4292c75 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <ul> <li>Cushions, Straps, and Cables may experience normal wear and tear damage not covered by the warranty. Affordable replacements will be available at store.bigscreenvr.com. However, in case of a manufacturing defect or abnormal failure, repaired or replacement parts will be provided at no cost. </li> <li>As an ultra-light VR device with sensitive electronics, customers should use Bigscreen Beyond with significant care. The Bigscreen Beyond’s lenses should be stored away from sunlight which can damage it and the screens. Do not use any liquid or lens cleaner on the Bigscreen Beyond or its lenses. Lenses can be cleaned gently with a microfiber cloth. Bigscreen Beyond and its parts (cables, straps, etc.) have been tested to demonstrate durability in normal scenarios. Bigscreen Beyond is designed for personal use only, and is not designed for commercial scenarios. The products should not be dropped, thrown, rolled over with a chair, or abused.</li> </span> </div>  <div class="builder-block builder-7496255" builder-id="builder-7496255500814f249b2b3261276539df"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-ea120da" builder-id="builder-ea120da8893b42a8b5ef36ec7a069b7d"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-9b76767" builder-id="builder-9b76767e46ec47409959f0710588f80b"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-857e8db gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Cushions – Replacements &amp; Adjustments<br></p> </span> </div>  <div class="builder-block builder-8eda8df" builder-id="builder-8eda8dfbfdf343b2ab91c51e509cfcda"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-10c799f" builder-id="builder-10c799f8219344e797fd1f224b8ff6bd"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-07f7e05 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <ul> <li>If the cushion is unusable, we will work with each customer to diagnose the issue. In the event of a manufacturing defect or face scan defect, we will provide replacements at no cost.</li> <li>As a hand-made product, cushions may have manufacturing marks, holes, or minor surface blemishes. This is to be expected with hand-made custom parts. As this does not affect product usability, minor marks and holes do not qualify as a manufacturing defect.</li> <li>If customers desire extra cushions or adjustments to a cushion such as increased or reduced eye relief, replacement cushions are/will be available for sale on store.bigscreenvr.com</li> </ul> </span> </div>  <div class="builder-block builder-3ecb1f5" builder-id="builder-3ecb1f56d3da4b8cb9e1e9a14bc9bb90"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-22bb6ab" builder-id="builder-22bb6ab44f8443e7afce477eee3e7ddf"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-d6590f6" builder-id="builder-d6590f65d7734d81bf84c2092c6b5592"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-f975854 gb-1 ge-6 get-8 gem-6 font-subhead subhead-shorten-top subhead-shorten-btm font-mob-lg mob-lg-shorten-top mob-lg-shorten-btm">  <span class="builder-text"> <p>Bigscreen Beyond – Replacements &amp; Adjustments<br></p> </span> </div>  <div class="builder-block builder-6dc84d9" builder-id="builder-6dc84d90efd2449f9721b125ff746380"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-4164a18" builder-id="builder-4164a18784ba4cfd8780a769245c946f"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-d3c83e3 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <ul> <li> In cases where a customer has problems using the Bigscreen Beyond, we'll work with them to ensure they have an excellent experience and diagnose the issue. For example, we'll go through diagnostic steps to ensure their Custom-fit Cushion is providing a comfortable experience, and replace it if need be. <br /><br /> </li> <li> When replacing a headset, we require the customer to return the original headset in full working condition in the original box with all requested components. <br /><br /> </li> <li> Custom-fit Cushions that don't provide the intended experience may be replaced for free within 30 days after receiving your Beyond. Otherwise, new cushions are available for purchase by contacting support. <br /><br /> </li> Having issues? Email us at <a href="mailto:support@bigscreenvr.com" target="_blank"><font color="#4d1ef7">support@bigscreenvr.com</font></a >. </ul> </span> </div>  <div class="builder-block builder-302344c" builder-id="builder-302344cd97f64228a70f9b9fe236832e"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-6ba94d7" builder-id="builder-6ba94d7bd5fb42859c7dd98a5b358ad9"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-97b2080" builder-id="builder-97b2080c35e74f8788d2052c88164056"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-6c352ac" builder-id="builder-6c352acad56944e089c55f49634a537e"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div> </div> </div> </div> </div>  <div class="builder-block builder-d728fa3" builder-id="builder-d728fa3d0bb14ab8b743c902e21a393d"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-7121a40 bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-f2b68b2 base-grid">  <div class="builder-block builder-5398c1a gb-1 ge-12 get-12">  <div class="builder-block builder-62014cf base-margin font-lg font-mob-xl">  <span class="builder-text"> <p>Privacy Policy<br></p> </span> </div>  <div class="builder-block builder-0113ac8" builder-id="builder-0113ac834c8348ff96504b2930fe706f"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-0e7c6c5" builder-id="builder-0e7c6c5e765a49ff8c7446be517a9a68"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-da1fd09" builder-id="builder-da1fd093628e4740b9e0d74f493d3886"> <div class="builder-custom-code"> <div class="child-divider" /> </div> </div>  <div class="builder-block builder-a397058" builder-id="builder-a39705830cfe4c288e5a2d350996995d"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-0cb9540" builder-id="builder-0cb95408b07c4ff2a63398a5ab00d403"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-af842a6" builder-id="builder-af842a6ee81d44ce9494d4599361f725"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-3d31660 font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <p>We understand the data you submit to us is more sensitive than with other VR headset purchases. Therefore we want to clearly state our commitment to protecting this special data.</p> </span> </div>  <div class="builder-block builder-fa6a344" builder-id="builder-fa6a344848934e03acf20187f9a08102"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-1489c1d" builder-id="builder-1489c1da79b346ba878750a073e32bb3"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-5f40f1f font-body-sm body-sm-shorten-top body-sm-shorten-btm">  <span class="builder-text"> <ul> <li>We hold onto your 3D face-scan data indefinitely for the purposes of; <ul> <li> Providing a replacement cushion if necessary <ul> <li> (Loss or damaged shipment or loss/damage throughout use of the device)</li> </ul> </li> <li> General improvement of our 3D face-scanning algorithm and procedure </li> <li> Investigating faults in our face-scan algorithm if issues are discovered with your cushion </li> </ul> <li>We do not: <ul> <li> Sell your face-scan or related data in any form, raw data, nor any abstracted form, to third parties <li> Share your face-scan or related data with 3rd parties </li> </li> </li> </ul> </ul> <ul> <li>We hold onto your prescription indefinitely for the purposes of; <ul> <li>Being able to provide replacement lenses if necessaryy <ul> <li>Lost or damaged shipment, loss/damage throughout use of the device) </li> </ul> </li> </li> <li> Improvement to our lens manufacturing process based on common prescriptions and trends </li> </ul> </span> </div>  <div class="builder-block builder-cb131d4" builder-id="builder-cb131d47804247ebbba2a1c4455df154"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-e0492fc" builder-id="builder-e0492fcdd3fe42659d48761cbfb2b1ba"> <div class="builder-custom-code"> <div class="spacer-24" /> </div> </div>  <div class="builder-block builder-729cb25" builder-id="builder-729cb25a6ad441d2aad5e713b583d295"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div> </div> </div> </div> </div>  <div class="builder-block builder-0f00283 bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-f4e5046" builder-id="builder-f4e50462491a42df8dedc04516302e9e"> <div class="builder-custom-code"> <div class="child-divider" /> </div> </div> </div> </div>  <div class="builder-block builder-476622d bio-section"> <div style="height: 100%;width: 100%;align-self: stretch;flex-grow: 1;box-sizing: border-box;max-width: 1648px;display: flex;flex-direction: column;align-items: stretch;margin-left: auto;margin-right: auto;">  <div class="builder-block builder-274a143 base-grid"> </div>  <div class="builder-block builder-29b1157" builder-id="builder-29b1157070b549d6992c082adf1c467d"> <div class="builder-custom-code"> <div class="spacer-40" /> </div> </div>  <div class="builder-block builder-0a0686e" builder-id="builder-0a0686ef65eb4644a62f1789f77e68aa"> <div class="builder-custom-code"> <div class="spacer-120" /> </div> </div>  <div class="builder-block builder-bcb666f" builder-id="builder-bcb666f334d249c28c6b5de24844008a"> <div class="builder-custom-code"> <div class="child-divider" /> </div> </div> </div> </div>  <div class="builder-block builder-bd588bd"> <div class="builder-symbol"> {% capture snippet_content %} {% include 'content.066feeda406b4fa2bf3c7a14686336b5.builder.liquid', %} {% endcapture %} {% if snippet_content contains "Liquid error" %} {% else %} {{ snippet_content }} {% endif %} </div> </div> </div> </div> </div> 
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