{
  "menuItems": [
    {
      "id": "WindowsTroubleshooters",
      "title": "Windows troubleshooters",
      "titleResourceKey": "NavMenu_WindowsTroubleshooters_Title",
      "icon": "Repair",
      "glyph": "",
      "isExpanded": true,
      "children": [
        {
          "id": "Audio",
          "title": "Audio",
          "titleResourceKey": "NavMenu_Audio_Title",
          "description": "Sound and volume",
          "descriptionResourceKey": "NavMenu_Audio_Description",
          "glyph": "",
          "troubleshooter": "AudioTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/AudioTroubleshooter"
        },
        {
          "id": "BITS",
          "title": "BITS troubleshooter",
          "titleResourceKey": "NavMenu_BITS_Title",
          "description": "Background Intelligent Transfer Service",
          "descriptionResourceKey": "NavMenu_BITS_Description",
          "glyph": "",
          "troubleshooter": "BITSTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/BITSTroubleshooter"
        },
        {
          "id": "Bluetooth",
          "title": "Bluetooth",
          "titleResourceKey": "NavMenu_Bluetooth_Title",
          "description": "Mouse, headphones, keyboard",
          "descriptionResourceKey": "NavMenu_Bluetooth_Description",
          "glyph": "",
          "troubleshooter": "BluetoothTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/BluetoothTroubleshooter"
        },
        {
          "id": "Camera",
          "title": "Camera",
          "titleResourceKey": "NavMenu_Camera_Title",
          "description": "Camera not turning on, black screen",
          "descriptionResourceKey": "NavMenu_Camera_Description",
          "glyph": "",
          "troubleshooter": "CameraTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/CameraTroubleshooter"
        },
        {
          "id": "NetworkAndInternet",
          "title": "Network and internet",
          "titleResourceKey": "NavMenu_NetworkAndInternet_Title",
          "description": "Connectivity issues",
          "descriptionResourceKey": "NavMenu_NetworkAndInternet_Description",
          "glyph": "",
          "troubleshooter": "NetworkAndInternetTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/NetworkAndInternetTroubleshooter"
        },
        {
          "id": "Printer",
          "title": "Printer",
          "titleResourceKey": "NavMenu_Printer_Title",
          "description": "Printer not found, doesn't print",
          "descriptionResourceKey": "NavMenu_Printer_Description",
          "glyph": "",
          "troubleshooter": "PrinterTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/PrinterTroubleshooter"
        },
        {
          "id": "ProgramCompatibility",
          "title": "Program compatibility",
          "titleResourceKey": "NavMenu_ProgramCompatibility_Title",
          "description": "Apps not working correctly",
          "descriptionResourceKey": "NavMenu_ProgramCompatibility_Description",
          "glyph": "",
          "troubleshooter": "ProgramCompatTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/ProgramCompatTroubleshooter"
        },
        {
          "id": "VideoPlayback",
          "title": "Video playback",
          "titleResourceKey": "NavMenu_VideoPlayback_Title",
          "description": "Video doesn't play, freezes, stutters",
          "descriptionResourceKey": "NavMenu_VideoPlayback_Description",
          "glyph": "",
          "troubleshooter": "VideoPlaybackTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/VideoPlaybackTroubleshooter"
        },
        {
          "id": "WindowsMediaPlayer",
          "title": "Windows Media Player",
          "titleResourceKey": "NavMenu_WindowsMediaPlayer_Title",
          "description": "Music or videos don't play",
          "descriptionResourceKey": "NavMenu_WindowsMediaPlayer_Description",
          "glyph": "",
          "troubleshooter": "WMPTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/WMPTroubleshooter"
        },
        {
          "id": "WindowsUpdate",
          "title": "Windows Update",
          "titleResourceKey": "NavMenu_WindowsUpdate_Title",
          "description": "Update fails, pauses, never finishes",
          "descriptionResourceKey": "NavMenu_WindowsUpdate_Description",
          "glyph": "",
          "troubleshooter": "WindowsUpdateTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/WindowsUpdateTroubleshooter"
        }
      ]
    },
    {
      "id": "Microsoft365Troubleshooters",
      "title": "Microsoft 365 troubleshooters",
      "titleResourceKey": "NavMenu_Microsoft365Troubleshooters_Title",
      "glyph": "",
      "isExpanded": false,
      "children": [
        {
          "id": "ExcelCheck",
          "title": "Excel check",
          "titleResourceKey": "NavMenu_ExcelCheck_Title",
          "glyph": "",
          "deepLink": "ms-contact-support://smc-to-emerald/SaRA-ExcelCrash",
          "troubleshooter": "SaRA-ExcelCrash"
        },
        {
          "id": "Uninstall",
          "title": "Uninstall",
          "titleResourceKey": "NavMenu_Uninstall_Title",
          "glyph": "",
          "troubleshooter": "SARA-UninstallOffice",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-UninstallOffice"
        },
        {
          "id": "Setup",
          "title": "Setup",
          "titleResourceKey": "NavMenu_Setup_Title",
          "glyph": "",
          "troubleshooter": "SARA-SetupOffice",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-SetupOffice"
        },
        {
          "id": "Activation",
          "title": "Activation",
          "titleResourceKey": "NavMenu_Activation_Title",
          "glyph": "",
          "troubleshooter": "SARA-ActivateOffice",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-ActivateOffice"
        },
        {
          "id": "SignIn",
          "title": "Sign - in",
          "titleResourceKey": "NavMenu_SignIn_Title",
          "glyph": "",
          "troubleshooter": "SARA-OfficeSignIn",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-OfficeSignIn"
        },
        {
          "id": "SharedComputer",
          "title": "Shared computer activation",
          "titleResourceKey": "NavMenu_SharedComputer_Title",
          "glyph": "",
          "troubleshooter": "SARA-SharedComputerActivation",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-SharedComputerActivation"
        },
        {
          "id": "InventoryScan",
          "title": "Inventory scan",
          "titleResourceKey": "NavMenu_InventoryScan_Title",
          "glyph": "",
          "troubleshooter": "SARA-OfficeScanFull",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-OfficeScanFull"
        },
        {
          "id": "NetworkConnectivity",
          "title": "Network connectivity test",
          "titleResourceKey": "NavMenu_NetworkConnectivity_Title",
          "glyph": "",
          "troubleshooter": "SARA-NetworkConnectivityTest",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-NetworkConnectivityTest"
        }
      ]
    },
    {
      "id": "ClassicOutlookTroubleshooters",
      "title": "Classic Outlook troubleshooters",
      "titleResourceKey": "NavMenu_ClassicOutlookTroubleshooters_Title",
      "glyph": "",
      "isExpanded": false,
      "children": [
        {
          "id": "ProfileSetup",
          "title": "Profile setup",
          "titleResourceKey": "NavMenu_ProfileSetup_Title",
          "glyph": "",
          "troubleshooter": "SARA-SetupMicrosoft365email",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-SetupMicrosoft365email"
        },
        {
          "id": "Startup",
          "title": "Startup",
          "titleResourceKey": "NavMenu_Startup_Title",
          "glyph": "",
          "troubleshooter": "SARA-Outlookwillnotstart",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-Outlookwillnotstart"
        },
        {
          "id": "AuthCheck",
          "title": "Authentication check",
          "titleResourceKey": "NavMenu_AuthCheck_Title",
          "glyph": "",
          "troubleshooter": "SARA-OutlookPasswordProblem",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-OutlookPasswordProblem"
        },
        {
          "id": "Connectivity",
          "title": "Connectivity",
          "titleResourceKey": "NavMenu_Connectivity_Title",
          "glyph": "",
          "troubleshooter": "SARA-OutlookTryingToConnectError",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-OutlookTryingToConnectError"
        },
        {
          "id": "AdvancedDiagnostics",
          "title": "Advanced diagnostics",
          "titleResourceKey": "NavMenu_AdvancedDiagnostics_Title",
          "glyph": "",
          "troubleshooter": "SARA-OutlookDiagnosticReport",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-OutlookDiagnosticReport"
        },
        {
          "id": "CalendarCheck",
          "title": "Calendar check",
          "titleResourceKey": "NavMenu_CalendarCheck_Title",
          "glyph": "",
          "troubleshooter": "SARA-FindOutlookCalendarProblem",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-FindOutlookCalendarProblem"
        }
      ]
    },
    {
      "id": "ClassicTeamsTroubleshooters",
      "title": "Classic Teams troubleshooters",
      "titleResourceKey": "NavMenu_ClassicTeamsTroubleshooters_Title",
      "glyph": "",
      "isExpanded": false,
      "children": [
        {
          "id": "TeamsAddin",
          "title": "Teams add-in for classic Outlook",
          "titleResourceKey": "NavMenu_TeamsAddin_Title",
          "glyph": "",
          "troubleshooter": "SARA-TeamsAddInOutlook",
          "deepLink": "ms-contact-support://smc-to-emerald/SARA-TeamsAddInOutlook"
        },
        {
          "id": "TeamsPresence",
          "title": "Teams user presence",
          "titleResourceKey": "NavMenu_TeamsPresence_Title",
          "glyph": "",
          "troubleshooter": "SaRA-TeamsPresence-sarahome",
          "deepLink": "https://aka.ms/SaRA-TeamsPresence-sarahome"
        },
        {
          "id": "TeamsSignIn",
          "title": "Teams sign-in",
          "titleResourceKey": "NavMenu_TeamsSignIn_Title",
          "glyph": "",
          "troubleshooter": "SaRA-TeamsSignIn-sarahome",
          "deepLink": "https://aka.ms/SaRA-TeamsSignIn-sarahome"
        }
      ]
    },
    {
      "id": "CopilotTroubleshooters",
      "title": "Copilot troubleshooters",
      "titleResourceKey": "NavMenu_CopilotTroubleshooters_Title",
      "glyph": "",
      "isExpanded": false,
      "isSeparatorBefore": false,
      "children": [
        {
          "id": "CopilotLicense",
          "title": "Copilot license",
          "titleResourceKey": "NavMenu_CopilotLicense_Title",
          "glyph": "",
          "troubleshooter": "Copilot-LicenseTroubleshooter",
          "deepLink": "ms-contact-support://smc-to-emerald/Copilot-LicenseTroubleshooter"
        },
        {
          "id": "CopilotConnectivity",
          "title": "Copilot connectivity",
          "titleResourceKey": "NavMenu_CopilotConnectivity_Title",
          "glyph": "",
          "troubleshooter": "TroubleshootCopilotConnectivity",
          "deepLink": "ms-contact-support://smc-to-emerald/TroubleshootCopilotConnectivity"
        }
      ]
    }
  ]
}